20 days old

VP of Quality & Customer Experience

Johnson Health Tech North America, Inc.
Cambridge, WI 53523
Apply Now
Apply on the Company Site
  • Job Code
    120893751

Position Overview:

Reporting to the NA President, the VP of Quality & Customer Experience oversees the quality, service, and compliance functions in support of the Commercial, IPO (International Procurement Office), and Retail Business Units.

Responsibilities:

  • Provide leadership, management and direction to the management team of the Customer Technical Support (CTS), Inspection, Field Services, Console Tech Support, Training, Compliance, and Quality Engineering (QE)
  • Closely integrate CTS, Field Service and Quality activities and communications.
  • Interface with manufacturing, engineering department, and product management department on escalated issues that cannot be resolved at the QE level.
  • Promote strategies that lead to issue prevention rather than problem correction.
  • Ensure integrity in CPSC compliance process at all times --- to make 100% certain Johnson North America does the legally and ethically correct things at all times.
  • Presentations to major new customer prospects and represent the quality and service functions to important strategic customers
  • Lead conversations with escalated major customers to ensure the customer feels heard and solutions are found quickly
  • Work to continuously reduce cost of warranty
  • Work to achieve Johnson key performance indices in all areas
  • Participate as a member of the HQ Service Committee Meeting
  • Ensure frequent communication with outside sales representatives, field service technicians, and dealers
  • Prepare GAP (global approval process) requests for funding reworks and other major initiatives.
  • Periodically audit the NPD (New Product Development) process to assure quality criteria and regulatory compliance are achieved on new products.
  • Review and monitor OLS's with QE team on a weekly basis to assure prompt and complete closure using the 8D process.
  • Attend global quality meetings and BOD (board of directors) meetings to promote a planning and prevention culture.

Management:

  • Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and controlling.

Marginal Job Functions:

  • Other projects as needed.


Qualifications:

Education:

  • Bachelor's degree required (preferably an engineering discipline)
  • MBA or MSE or Law Degree preferred

Experience:

  • 10+ Years manufacturing of electromechanical products either in engineering, customer service, or quality.
  • Experience with or exposure to Lean Six Sigma, 8D, 5 Why's, and other best quality practices and tools.
  • Prior quality executive leadership experience in an enterprise level company ($500M+) or a tier 1 supplier.
  • Prior experience working with regulatory agencies on compliance.
  • Implementation or maintaining an ISO system.
  • Strong expertise in continuous improvement, AQL (acceptable quality limit), lean manufacturing principles
  • Working with overseas manufacturing is a plus
  • Proven track record in building organizations and achieving key performance indices

Other Requirements:

  • Willing and able to travel to Asia 4 to 6 times per year, domestically as needed throughout the year

Skills:

  • Demonstrated effective interpersonal, verbal and written communication skills
  • Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
  • Unwavering attention to detail and commitment to world-class quality
  • Ability to embrace deadlines
  • Able to project a positive and professional demeanor to all internal and external contacts

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Free access to our state-of-the-art onsite workout facility
  • Product discounts
  • Wellness programs

EOE/M/W/Vet/Disability

PI120893751
Posted: 2020-06-16 Expires: 2020-07-18

Job Opportunities

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

VP of Quality & Customer Experience

Johnson Health Tech North America, Inc.
Cambridge, WI 53523

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast