19 days old

UC Engineer

Discovery Inc
Los Angeles, CA 90001
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  • Job Code
    160200909
Discovery Inc

Location: Los Angeles, California, United States,
Req ID: 31077

Overview

Our Team

As Discovery Communications portfolio continues to grow around the world and across platforms the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discoverys products, while articulating the long-term technology strategy that will enable Discoverys growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.

From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.

The Role

Reporting to the Director Workforce Technology, the UC Engineer is responsible to ensure all AV, VTC and Phone issues are supported, manage in-house AV equipment in conference rooms, handles TV (IPTV) systems within office, main contact for major event preparation, Zoom Phone management, and technical operation for all live events. The person is expected to be highly self-motivated, organized and work under a variety of conditions for very high-level DCI customers. This role will also provide guidance and design recommendations for all Discovery offices, purchase necessary equipment, install, and provide ongoing support. Customer service is a top priority for this position.

Responsibilities

Key Areas of Responsibility

Aid in development and documentation of UC standards ensuring all specialized rooms are maintained, IPTV and Phone systems are operational, and overall quality of building is maintained using both internal and external resources.

Project/production management of DCI in-house live events such as Global Town Halls, conferences, screenings and "VIP" presentations. Utilizing our own audio and video equipment, microphone and speaker systems, projection and video monitoring, provide all A/V related functions for in-house events. As required, provide expertise to the end user about capabilities of our systems; manage the A/V portion of the event; as well as staging and lighting set up.

Act as a liaison to Corporate Communications for in-house events or advising external vendors.

Provide 2nd Tier customer support to end users for conference room and high end specialty room viewing/screening equipment.

Operate and maintain all formats of broadcast and consumer A/V equipment and provide expertise to the end user for desktop A/V equipment.

Install, configure, troubleshoot, repair, and replace Audio-Visual systems & equipment for both users and with-in conference rooms.

Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetings.

Assist with provisioning and supporting new and current employees with Zoom Accounts (Video and Phone).

Provide support with the sourcing of UC equipment for offices and upgrades of current equipment.

Aid in the development of UC support documentation for VTC Rooms, IPTV and Phone systems.

Schedule and monitor VTC meetings ensuring there are not issues when the meeting is launched.

Provide immediate support for in-room meetings via the VTC Hotline.

Monitor timely resolution of client requests for repair and service as assigned through internal software tools such as Service Now (SNOW) .

Qualifications

Requirements

Minimum five (5) years professional experience in similar job types.

College degree preferred or five years minimum experience in UCAV support role.

Experience should include:

  • Experience with audio-visual conference room/presentation equipment required. HDMI interface from Mac and PC.
  • Experience with live event set up, staging and production required. Experience with microphone systems, Public Address (PA) speaker systems, audio mix boards, video conferencing technology, video camera and lighting.
  • Experience and knowledge of working with multiformat video standards (PAL, NTSC, SECAM).
  • Ability to make/solder audio and video connectors/cables. Experience designing, wiring, and building video and audio systems within rack "elevations."
  • Experience with video encoding systems and webcasting using Workplace, Zoom Webinar and/or Livestream .
  • Experience with Cable TV and IPTV systems.
    • Excellent analytical and problem-solving skills
    • Proficiency with Zoom, MS Office, G Suite, Service Now, Putty and Visio software tools.
    • VoIP (Zoom) knowledge and implementation experience
  • Thorough background in SBC Configuration and Management


Able to work flexible work hours, be self-motivated, and able to work under tight deadlines. The candidate should possess good written and verbal skills and should present himself or herself well in very high level VIP meeting support.

Excellent customer service skills and ability to interface with staff at all levels are essential, in addition to written and verbal communication skills.

Reporting responsibilities require familiarity of Service Now, MS Excel, MS Word, and Outlook.

CTS certification a plus.

Should thrive in a fast-paced environment, being able to meet short deadlines.

Must be able to work independently and prioritize workload to complete tasks in a timely manner.

Some Travel required.

Must be eligible to work in the United States.






PI160200909

Posted: 2022-01-06 Expires: 2022-02-07

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UC Engineer

Discovery Inc
Los Angeles, CA 90001

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