1+ months

Training Manager

Rapid Response Monitoring
Syracuse, NY 13204
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Role Summary

The Training Manager plays a critical role in the guidance, support, and development of our team members. You will assess training and development needs and oversee the team's day-to-day functions to carry out the existing process. Additionally, you will continuously identify ways to develop and enhance both the team and the current programs set in place. You will have a direct and immeasurable impact on the success and growth of our training program.


  • Support Training Specialists in their development needs and objectives.
  • Meet with team members to discuss departmental expectations, follow-up regarding performance and adherence, and help with identifying resolution plans for any concerns in performance.
  • Ensure that uniform training is provided to all employees through the creation and updating of Standard Operating Procedure.
  • Oversee the creation and administration of programs to train Operations Managers and Supervisors on procedural changes and new integrations.
  • Keep up to date with all policy and procedure to ensure team members have the support and appropriate knowledge to disseminate the information needed.
  • Perform Dealer training to facilitate uniform processing of signals and data.
  • Inform and inspire new and existing employees on full compliance with Company policies and procedures.
  • Support and work with other Department Managers regarding training and development needs, as well as all aspects of daily processes to identify areas of improvement within training and initiate adjustments to the program.
  • Play a key-role in growing and assessing the potential of the program and team members.

Required Qualifications

  • Four-year degree, management experience, or equivalent military experience
  • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)
  • Flexible with own schedule in order to support the team as needed and meet all goals
  • Committed to the role with an impeccable attendance record
  • Professional and active communication skills

Preferred Qualifications

  • Independently driven and motivated
  • Ability to work under high-pressure situations and deadlines
  • Experience displaying the ability to develop lasting professional relationships
  • Passionate about the department's goals and objectives
  • Creative and forward-thinking

Special Conditions:

  • Rotating shifts is required as necessary
  • Overtime is required as necessary
  • Weekend availability a must Committed to the role with an impeccable attendance record
  • 24-hour availability as needed


  • Medical, Dental, and Vision Benefits
  • 401k
  • PTO
  • Annual salary increases and performance bonuses

About Us

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

EOE Statement

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com.


Posted: 2021-05-14 Expires: 2021-06-15

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Training Manager

Rapid Response Monitoring
Syracuse, NY 13204

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