25 days old

Trainer 1 - Fan Relations

Discovery Inc
Knoxville, TN 37902
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Discovery Inc

Location: Knoxville, Tennessee, United States,
Req ID: 12640


The Company

Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known. Our company is evolving as we expand from a traditional linear pay-TV business towards a convergent media and entertainment business that encompasses digital and mobile.

The Team

Fan Relations is a support function that exists to contribute to the stellar consumer experience whether the fans are engaging with our content on digital apps, websites, pay-TV, or other means. From new app launches to corporate and legal escalations, advertising inquiries, and our many other linear and digital offerings, Fan Relations constantly provides top-level customer service to consumers, internal clients, and business partners.

The Role

The Trainer 1 is an entry role to the training team reporting to the Sr Manager of Operations Planning. The Trainer 1 will be responsible for assisting with training coordination and scheduling, administrative tasks such as new-hire training moderation and attendance. As well as acting as a Subject Matter Expert and mentor during on the job training, assisting with maintaining the internal knowledge base, training curriculum, and facilitating recurrent training for team members.


  • Develop, send, and manage communications such as notices, invitations, and responses for scheduled classes.
  • Assist in the development and/or delivery of training. Participate in assignments related to training team projects and events.
  • Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
  • Prepare and/or update training presentations, tests, study guides, job aids, and reference materials for new hire and existing staff training programs under the guidance of training leadership, staff trainers and/or subject matter experts.
  • Update training curriculum to include provided changes and maintenance of ancillary continuing education training materials.
  • Review presentations with training staff or subject matter experts to ensure subject matter is accurate and relevant before disseminating for presentation to others. Other duties and tasks as assigned.
  • Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed.
  • Incorporate training methods that support all learning styles in the delivery of training programs and adapt the training method to meet the needs of the individual


  • Bachelors degree in a related field or an equivalent combination of skills, training, and hands-on experience
  • Training or Team Lead experience in a customer contact center environment preferred, not required
  • Ability to work independently and initiate plans with limited direction.
  • Practical organizational and analytical skills.
  • Strong written and verbal communication skills.
  • Self-motivated and a professional attitude
  • Excellent team-building, customer service, and interpersonal skills
  • Must possess good decision-making skills, be very organized and detail-oriented
  • Schedule flexibility evenings and weekends as required by business needs
  • Proficient PC skills required: PowerPoint, Word, Google Suite (Preferred: Adobe)


Posted: 2021-09-03 Expires: 2021-10-05

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Trainer 1 - Fan Relations

Discovery Inc
Knoxville, TN 37902

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