14 days old

Teller - WI

Coulee Bank
La Crosse, WI 54601
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  • Job Code
    123671519

Provides Coulee Bank customer's friendly, efficient, professional service in an accurate and timely manner. Promotes the Bank's products and services and provides referrals to the appropriate Bank staff. Responsible for managing and balancing a cash drawer in an accurate manner.



  • Provides consistent superior customer service in a friendly, efficient and accurate manner.
  • Processes all customer requests in accordance with Coulee Bank policies and procedures in an accurate and timely manner to include but not be limited to:
  • Retail and business deposits and withdrawals
  • Redeem Savings Bonds
  • Transfers between accounts
  • Cashing checks
  • Loan and Christmas Club payments
  • Telephone transfer requests
  • Selling cashier's checks
  • Ensures all policies and procedures are followed in an accurate and timely manner to include but not be limited to:
  • Check cashing policy
  • Drawer Balancing procedures
  • Reg CC procedures
  • Preparation of SAR reports
  • Performs opening and closing duties according to established schedule and procedures.
  • Opens, processes and records night deposit and mail transactions in an accurate and timely manner.
  • Accurately batches and scans teller work in an accurate and timely manner to ensure the process is able to be completed by operations staff in an efficient manner.
  • Professionally identifies customer's needs to promote and sell additional Coulee Bank products and services whenever possible. Refers customers to appropriate banking staff to assist with the continuation of the transaction.
  • Prepares a daily activity summary for daily deposit. Balances own cash drawer according to Coulee Bank procedures and expectations; including but not limited to adhering to drawer limits. Notifies Head Teller if there is an over/short difference immediately. Accurately counts cash and runs coin counter, maintains adequate supply of cash on hand, straps cash, rolls coin, sorts out mutilated money routinely.
  • Performs other customer services, as requested, such as: check orders, copies, account information, stop payments, travel notices, check orders, and other account information on the computer in an accurate and timely manner.
  • Ensures all relevant teller line logs are maintained in an accurate manner.
  • Processes credit card advances in an accurate and timely manner.
  • Knows and strictly follows all security and internal control procedures. Notifies the Head Teller immediately of any suspicious activity or questionable transactions occur.
  • Attends teller and other staff and training meetings as required.
  • Ensures confidentiality of bank and customer information at all times.
  • Maintain proficiency in using all applicable software to this position.
  • Act as a project contact as requested.
  • Performs other duties and responsibilities as assigned.

GENERAL STANDARDS OF PERFORMANCE:

  • Under normal circumstances absentee rate is average or below average.
  • Willingly accepts new responsibilities.
  • Must be a team player with a positive attitude and seek ways to solve problems.
  • Will follow the Coulee Bank STYLE.
  • Smile and greet each internal/external customer promptly with eye contact and a cheerful tone of voice.
  • Treat each internal/external customer with respect by using their name.
  • Make this easy by saying, Yes to the customer, whenever possible.
  • Look the part by displaying a professional image at all times.
  • Allow each intern/external customer to Experience your STYLE.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There are two positions and they are both part time - 10-20 hours/week



PI123671519
Posted: 2020-09-15 Expires: 2020-10-17

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Teller - WI

Coulee Bank
La Crosse, WI 54601

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