1+ months

Teller (Bilingual Preferred)

Lead Bank
Kansas City, MO 64108
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  • Job Code
    132177378

Title: Teller (Bilingual preferred)

Classification: Hourly, Non-Exempt

Position Type: Full Time

Expected Hours of Work: 7:30 am 5:30 pm weekdays, and rotating 8:30 am 12:00 p.m. Saturdays

Reports to: Branch Manager

Location: Crossroads (Kansas City, MO)

Summary/Objective

Greet all Clients appropriately and ensure all Clients receive excellent service on all financial transactions. Identify Client needs and provide appropriate solutions. Maintain appropriate control of the cash drawer and balance each day. Ensure compliance in all transactions. Assist Branch Manager with other duties as needed.

Essential Functions

Deliver superior financial services to both consumer and business Clients

Own the business When Clients have questions make it a priority to solve the problem

Manage and balance a cash drawer within defined limits

Process a variety of financial transactions including check cashing, withdrawals, deposits, loan payments and others in a confidential manner

Issue and record the sale of monetary instruments

Report information related to financial transactions as required

Balance the ATM

Balance the vault

Facilitate audits

Adhere to all operational and compliance policies and procedures

Cross-sell all bank products

Train on all duties required for a Branch Banker level position after Teller duties are mastered

Other duties as assigned

Competencies:

Excellent customer service skills ability to show tact and diplomacy when dealing with all Clients both internal and external

Patience when assisting Clients

Ability to cross-sell (determine Clients needs and recommend appropriate bank products)

Good listening skills

Ability to communicate effectively both verbally and in writing

Excellent cash handling skills

Attention to detail

Ability to follow defined processes and procedures

Ability to identify fraudulent or questionable transactions

Ability to learn financial products and communicate the benefits to Clients

Good understanding of banking organization structure to be able to find the right person to help a Client when needed

Competency in basic mathematical skills

Ability to deal with both internal and external Customers

Physical Demands

Regular requirements:

o Sit

o View computer monitors

o Talk

o Hear

o Stand

o Walk

o Use hands to type / handle / feel

o Reach with hands & arms

May be required:

o Lift up to 20 lbs.

Preferred Education and Experience

High school graduate or equivalent

Previous cash handling experience

Six months of banking or retail sales experience preferred

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





PI132177378

Posted: 2021-03-17 Expires: 2021-04-18

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Teller (Bilingual Preferred)

Lead Bank
Kansas City, MO 64108

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