15 days old

Technical Support Analyst II - North Campus

San Jacinto College
Houston, TX 77049
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  • Job Code
    112649026

San Jacinto College

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.


Essential Job Functions:
  • Provide first level response for onsite computing environment and peripheral issues as outlined in the ITS service level agreement.
  • Provide first level response for technical issues related to audio visual equipment as outlined in the ITS service level agreement.
  • Provide exceptional customer assistance in open labs located in assigned Interactive Learning Center as outlined in the ITS service level agreement.
  • Provide technical support for ILC classrooms and labs as requested. Includes preventative maintenance of facilities and equipment as assigned.
  • Provide technical support and coordinate between departments for special events.
  • Support development efforts by participating in assigned training, committees or focus groups.



Knowledge, Skills and Abilities:
  • Ability to lead a small team to accomplish an assigned task or project.
  • Balance between customer service, technical skills and an ability to interact with customers at any level within an organization required.
  • Knowledge of issue tracking and ticketing software required.
  • Knowledge of audio equipment troubleshooting required.
  • Basic knowledge of computer troubleshooting required.
  • Knowledge of typical IT service delivery including software delivery, enterprise applications, infrastructure services and help desk services required.
  • Must be highly organized and possess excellent verbal communication and documentation skills.
  • Strong listening skills required.
  • Strong problem solving skills required.
  • Must be proficient in Microsoft Office.
  • Must be able to work weekends.
  • Must be able to travel between campuses and extension centers.

Required Education:
  • High school diploma/GED from an accredited institution.

Required Experience:
  • Minimum two (2) years of IT work experience required or equivalent, such as an associate degree in IT/Computer Science from an accredited institution.

Preferred Experience:
  • Experience in Higher Education preferred.
  • Banner SIS experience preferred.

Preferred Licenses/Certifications:
  • Industry certifications for audio visual and computer support preferred.
  • ITIL foundations certification preferred.


Salary Grade: 17

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req2034

Posting Close Date: 8/19/2019

PI112649026

<br/><b>San Jacinto College</b><br/><br/><b>Equal Opportunity Statement:</b> The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.<br/><br/><br> <strong>Essential Job Functions:</strong> <br><ul><li> Provide first level response for onsite computing environment and peripheral issues as outlined in the ITS service level agreement. </li><li> Provide first level response for technical issues related to audio visual equipment as outlined in the ITS service level agreement. </li><li> Provide exceptional customer assistance in open labs located in assigned Interactive Learning Center as outlined in the ITS service level agreement. </li><li> Provide technical support for ILC classrooms and labs as requested. Includes preventative maintenance of facilities and equipment as assigned. </li><li> Provide technical support and coordinate between departments for special events. </li><li> Support development efforts by participating in assigned training, committees or focus groups. </li></ul><br><br><br> <strong>Knowledge, Skills and Abilities:</strong> <br><ul><li> Ability to lead a small team to accomplish an assigned task or project. </li><li> Balance between customer service, technical skills and an ability to interact with customers at any level within an organization required. </li><li> Knowledge of issue tracking and ticketing software required. </li><li> Knowledge of audio equipment troubleshooting required. </li><li> Basic knowledge of computer troubleshooting required. </li><li> Knowledge of typical IT service delivery including software delivery, enterprise applications, infrastructure services and help desk services required. </li><li> Must be highly organized and possess excellent verbal communication and documentation skills. </li><li> Strong listening skills required. </li><li> Strong problem solving skills required. </li><li> Must be proficient in Microsoft Office. </li><li> Must be able to work weekends. </li><li> Must be able to travel between campuses and extension centers. </li></ul><br><strong>Required Education:</strong><br><ul><li> High school diploma/GED from an accredited institution. </li></ul><br><strong>Required Experience:</strong><br><ul><li> Minimum two (2) years of IT work experience required or equivalent, such as an associate degree in IT/Computer Science from an accredited institution. </li></ul><br><strong>Preferred Experience:</strong><br><ul><li> Experience in Higher Education preferred. </li><li> Banner SIS experience preferred. </li></ul><br><strong>Preferred Licenses/Certifications:</strong><br><ul><li> Industry certifications for audio visual and computer support preferred. </li><li> ITIL foundations certification preferred. </li></ul><br><br><b>Salary Grade: </b>17<br><br>Salary is based on the Board-approved salary schedule for the current fiscal year. <a href="http://www.sanjac.edu/san-jacinto-college/salary-schedules" target="_blank"><b>See Salary Schedule</b></a> <br><br><b>Requisition Number:</b> req2034<br><br><b>Posting Close Date:</b> 8/19/2019<br><br> <img src="https://analytics.click2apply.net/v/V7oYz1hznBRDH658uOOwn"> <p>PI112649026</p>
Posted: 2019-08-08 Expires: 2019-09-09

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Technical Support Analyst II - North Campus

San Jacinto College
Houston, TX 77049

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