1+ months

Support Engineer

Discovery Inc
London, England W4 5YB
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  • Job Code
Discovery Inc

Location: London, United Kingdom,
Req ID: 31000


Eurosport is in the midst of a technology overhaul. The new infrastructure is 100% IP (SMPTE 2110 - AES 67) and combined with SDN orchestration and a Broadcast Control System. It is deployed in 2 different datacenters, with more than 20 local offices across Europe connected via the WAN Discovery, and 10 which have production control rooms. These systems support Discovery's EMEA production and broadcast platform. In this context, Eurosport is recruiting a support engineer for its Core Technology department.


  • The support engineer takes care of the needs of the 2 tech hubs and their associated markets.
  • T ake charge of complex technical incidents, implementing workarounds to ensure service continuity.
  • Take ownership of technical issues once incidents are resolved.( Research the final solution/ Gain approval from the involved departments/ Testing the solution/ Implementation of the solution/ Produce documentation)
  • Work with suppliers to regularly review any outstanding issues/tickets that have been raised
  • Liaise with with the different markets on any current issues/problems
  • Verifiy/ create maintenance procedures in collaboration with level 1 maintenance and engineering departments
  • Maintenance of the spare parts management list
  • Participation in engineering tasks including i mplementation of new equipment / workflows in collaboration with the lead engineer and m odification of configurations related to special events or for any other need
  • Definition or verification of user workflows vs technical configuration
  • Verification of handover documents


  • In depth knowledge & experience of broadcast & production systems ( BNCS + Packager, Tag Multiviewer, VizRt, Kahuna, LiveTouch, sQ servers + Isa databases, Technologies used by the MCR (HBR / SNP / etc) and Dataminer)
  • Ability to think independently and problem solve
  • Strong communication skills
  • Daytime + weekday and weekend evenings + on-call duty availability required for this role. Working schedule will be flexible according to events.


Posted: 2021-12-22 Expires: 2022-01-23

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Support Engineer

Discovery Inc
London, England W4 5YB

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