29 days old

Student Accounts Coordinator

California Institute of Integral Studies
San Francisco, CA 94102
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  • Job Code
    147689821
Location: San Francisco, CA Category: Staff Positions Posted On: Mon Sep 20 2021 Job Description:

POSITION SUMMARY

To provide accounting and customer service support to the Student Accounts Office regarding the billing and collection of payment for students' accounts; while ensuring the efficient processing of transaction through the accounting system. Assignments are routine in nature and carried out in accordance with established policies and procedures.

ESSENTIAL JOB FUNCTIONS:

  • Provides comprehensive customer service to all students
  • Maintains contact with currently enrolled students to ensure that regular payments are being made
  • Monitors Student Account and Business Office holds
  • Maintains contact with a predetermined group of previous students regarding past due and problem account balances using various methods, i.e. telephone contact, letter contact, outside collection agency
  • Performs diligent follow-up on missing or late payments due from current students
  • Monitors student account balances on a daily basis and interacts with the Office of Financial Aid to ensure the proper credits and refund requests are applied and processed in a timely manner while adhering to federal rules and regulations
  • Assist during registration
  • On a monthly basis, assist in the preparation and distribution of A/R reports to management
  • On a weekly basis, assist in the preparation of student refunds
  • Review student accounts for accuracy
  • Update and review payment plan tracking system for completeness and accuracy
  • Work closely with all offices to address student inquiries and to ensure accuracy of the student accounts
  • Perform research in response to inquiries and concerns regarding student financial matters
  • Assist in collection of records and coordination of the Institution's response to audits related to student account operations. Reports and provides supporting documentation to the Students Accounts Manager, in a timely manner, all student status changes
  • Update/adjust student account records via the billing module upon authorization from the Student Accounts Manager or Controller. Verify account clearances.
  • Compile, prepare and analyze reports upon request

ADDITIONAL FUNCTIONS:

  • Occasional evening and weekend working hours will be required
  • Performs other related work as required


Job Requirements:

KNOWLEDGE SKILLS AND ABILITIES:

  • Understanding and adherence to the Institution's confidentiality policy
  • Strong interpersonal and customer service skills
  • Sense of teamwork, creativity, and flexibility
  • Detail oriented and organized
  • Ability to establish priorities
  • Ability to understand, interpret and explain the Institution's policies and procedures
  • Ability to understand and interpret written and verbal instructions
  • Computer experience with Microsoft Office applications
  • Ability to learn new software and technology
  • Must be able to attend meetings; hybrid on campus/remote work schedule negotiable
  • Experience with Ellucian Colleague software highly desirable

EDUCATION AND EXPERIENCE:

Required:

  • Associates degree in accounting, finance or business administration or
  • Two years of accounting or accounts receivable related work experience


Additional Information:

SALARY AND BENEFITS

Salary commensurate with skills and experience.

NOTES TO CANDIDATE

Working Conditions -- Duties are primarily performed in an office environment at a desk or computer terminal, typically, Monday through Friday.
Background Check -- Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver's license.
Visa Sponsorship -- Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer.
Relocation Assistance -- This position is not eligible for relocation assistance.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

CIIS values diverse perspectives and life experiences. Every applicant will be considered regardless of race, color, ethnicity, creed, national origin, ancestry, gender, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. All qualified persons legally authorized to work in the United States are encouraged to apply.

Accommodations for people with disabilities will be provided on request.





PI147689821

Posted: 2021-09-22 Expires: 2021-10-24

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Student Accounts Coordinator

California Institute of Integral Studies
San Francisco, CA 94102

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