17 days old

Sr. Registration Coordinator - Event Services

Chicago, IL 60611
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Role Summary:

Be part of a world-class Events team delivering transformational events that are strategically designed and exceptionally executed, working closely with client organization stakeholders to align event goals and strategy.

Join SmithBucklin in our Event Services Unit as a Registration Lead in our Chicago office. Our Event Services Unit provides event, conference, tradeshow and sponsorship management worldwide through the expertise of our event professionals, who manage every facet and detail of our client organizations events. You will support a group of clients across our Event Services Unit (Business & Trade, Healthcare & Scientific and Technology & Corporate Events).

What You Will Do

In this role, you will be responsible and accountable for the delivery of registration management services in the following areas, including pre-event and onsite execution for our events, conferences, meetings and tradeshows.

  • Develop and confirm attendee registration pricing model and strategy; Determine speaker and exhibitor registration processes.
  • Determine speaker and exhibitor registration processes
  • Development of registration budgets and forecasts
  • Prepare registration RFP's, negotiate registration provider vendor contract, and provide ongoing oversight and project management of third party registration platform providers.
  • Select registration tool and associated support process.
  • Ensure creation and oversee testing of registration website(s)
  • Update/create all event registration policies and procedures
  • Deliver pre-event registration customer service (email and phone)
  • Ensure creation of event registration badging
  • Monthly reconciliation of reports to client financial statements
  • Determine onsite registration process.
  • Manage onsite registration service delivery.
  • Select lead retrieval provider and manage onsite delivery of lead retrieval services
  • Training of, and day to day oversight of Event Services registration team support members
  • Facilitate continuous communication between SmithBucklin units, clients and exhibitors/sponsors, attendees, and suppliers to meet the needs of client organizations.

This Role Might Be for You If

  • You exhibit strong multi-tasking and time management skills, including the ability to effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
  • You're tech savvy and have a good grasp of computer programs, including Microsoft Office suite and registration management platforms
  • You have a demonstrated ability to self-start as well as work as part of a team
  • You have a proven history of demonstrating a high level of professionalism
  • You possess strong written and verbal communication skills
  • You exhibit a high level of detail orientation
  • You display strong customer service skills (phone skills, in person, emails)
  • You are proactive and default towards action-taking
  • You are successful in working independently and in a team-oriented, collaborative environment

Basic Qualifications:

  • Bachelor's degree from an accredited four-year institution
  • 5+ years of professional registration experience, preferably within an event planning setting, or with a registration technology provider
  • Ability to travel 25%, both domestic and international to attend events and client meetings (may include weekends)

Preferred Qualifications

  • Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Knowledge of registration platforms.

Equal Employment Opportunity

At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.


Jobs Rated Reports for Event Coordinator

Posted: 2021-09-01 Expires: 2021-10-03

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Sr. Registration Coordinator - Event Services

Chicago, IL 60611

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Event Coordinator
194th2019 - Event Coordinator
Overall Rating: 194/199
Median Salary: $48,290

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