29 days old

Sr. Manager, Threat Prevention - SOC

Trustwave Holdings, LLC
Chicago, IL 60601
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  • Job Code
    131909800

Trustwave Holdings, LLC

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Category: Security Services
Team: Managed Security Services
Location: Chicago, Illinois


Description

Position at Trustwave

Location: Chicago, US

Core Hours: 1st shift (May be required to be available for on-call, work 2nd shift and weekends to support team members and customers)


Threat Prevention Managers will be performing the following duties:

  • Deliver quality Managed Security Services
  • Deliver customer tours of Chicago SOC facility
  • Provide operational and process leadership to a team of experienced security professionals and engage in discussions with services stakeholders, peers, and leadership
  • Manage timely team communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers
  • Handle customer calls for escalations, on-boarding planning, quarterly business reviews
  • Escalate widespread customer support issues and root cause to Manager
  • Coordinate change control and outages amongst Threat Prevention and Service Delivery teams as appropriate
  • Coordinate and facilitate customer escalations, identify, and report root cause
  • Identify gaps in Threat Prevention ability to meet SLAs
  • Create and Document Operational Procedures, manage and report performance metrics for Threat Prevention staff and upper management
  • Lead projects and initiatives revolving process automation, incident response, and security use case development



Qualifications:

  • 5+ years team leadership experience
  • 5+ years MSS or multi-tenant enterprise security experience
  • 5+ years of experience in a security operations center or similar environment
  • 3+ years of experience with managing operational escalations or processes
  • 3+ years of experience with SIEM administration and understanding of use case development
  • 3+ years of experience with network-based security controls
  • 3+ years of experience with endpoint protection security controls
  • Experience with developing metrics and implementing organizational change
  • Exposure to process improvement and or quality control tools and methods
  • Confident leader who can prioritize and analyze tradeoffs, communicate clearly and compellingly and effectively influence internally and externally, across organization


Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.



To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.





PI131909800

Posted: 2021-03-12 Expires: 2021-04-13

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Sr. Manager, Threat Prevention - SOC

Trustwave Holdings, LLC
Chicago, IL 60601

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