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Software Trainer - The Center for Online Learning - Alfred State College

Alfred State College
Alfred, NY 14802
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Alfred State College

Location: Alfred, NY Category: Professional Posted On: Tue Jul 20 2021 Job Description:

We are looking for an enthusiastic Software Trainer that will work directly with the Director of Online Learning and the Director of Technology Services for faculty and staff development. The person in this position will create technical training programs with the goal of helping others develop user skills to meet organizational needs. The Software Trainer is expected to be an excellent communicator who can explain complex subjects in a clear and interesting way. The Trainer will train and assist, primarily faculty and staff, on the use of identified technologies. The Trainer will work collaboratively across campus departments to identify software training needs. Attention to detail, ability to leverage Microsoft products to create documentation, and excellent verbal and written communication skills will be needed to be successful in this position. In addition to creating end user documentation and training, the Trainer will be responsible for maintaining specific documentation on internal and external facing websites and portal pages.

Major Duties and Responsibilities:

  • Work with a collaborative team to identify end user focused training and programming
  • Execute training sessions, webinars, workshops, etc. with groups or individuals
  • Assess the impact of training programs and documentation
  • Document procedures, workflows, and job-specific tasks
  • Develop end user documentation
  • Design electronic and hard copy training references
  • Update website and portal pages as needed
  • Maintain technical knowledge by attending educational workshops, reviewing publications, and engaging in professional development opportunities to enhance skills


  • Knowledge of IT hardware and software
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content
  • Ability to address training needs with complete courses
  • Outstanding communication skills and ability to speak to crowds
  • Excellent organizational and time-management abilities



Job Requirements:

Minimum Qualifications:

Associate degree in an Information Technology or Instructional Technology related field or equivalent experience or related degree.

  • Demonstrated experience with high-level organizational skills
  • Demonstrated experience managing time and meeting deadlines
  • Strong worth ethic with demonstrated understanding of collaborative and coordinative skills
  • Demonstrated ability to create end user documentation that is understandable by non-technical end users
  • Demonstrated ability to present training sessions to non-technical end users

Preferred Qualifications:

Bachelor's degree in an Information Technology or Instructional Technology related field or equivalent experience or related degree.

  • Demonstrated experience using Microsoft products
  • Understanding of institutional hardware and software users may need assistance with (PC, Mac, cloud-based MS Office, MS Teams, Blackboard (or other LMS products), etc.)
  • Experience working in education
  • Experience assisting with or creating course materials for teaching using technology

Additional Information:

Pursuant to University policy, Alfred State College is committed to ensuring equal employment, education opportunity, and equal access to services, programs, and activities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender characteristics, marital status, veteran status, military status, domestic violence victim status, or ex-offender status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic.

Public Notice/ Non-discrimination Notice

Alfred State College does not discriminate based on race, color, national origin, sex, disability, age, Veteran status, sexual orientation, genetic information, et cetera in its programs and activities.

The following persons has have been designated to handle inquiries regarding the non-discrimination policies:

Nikkie Herman
Chief Diversity Officer and Title IX Coordinator Equity Inclusion and Title IX
Alfred State College
10 Upper College Drive
Alfred, NY 14802

All applicants are subject to a criminal, employment, and educational background check.

This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive. You can also request a copy by calling the University Police Secretary at 607-587-3992.


Posted: 2021-07-21 Expires: 2021-08-22

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Software Trainer - The Center for Online Learning - Alfred State College

Alfred State College
Alfred, NY 14802

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