16 days old

Service Planner - Middletown, OH

Konecranes Inc
Middletown, OH 45042
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Konecranes Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: United States
Employment type: term

Country: United States (US)
, Ohio (US-OH)
Location details:

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Service Planner

REPORTS TO: Service Supervisor

Konecranes is looking for a professional individual to fill our Service Planner role. As a Service Planner, you will be maintaining office and customer files, as well as carrying out all other Service Planning tasks that keep our offices running smoothly. We are seeking a highly organized individual who is self-motivated and is able to work independently. You will be expected to work quickly and efficiently to ensure your tasks are completed in a timely manner. If you are organized, tactful, and are interested in working with one of the leading companies in the industrial manufacturing field, look no further than Konecranes!


Responsible for processes and associated procedures and business rules for the following:
  • Track all customer inspections and repairs in Teams.
  • Review all daily time sheets for team members before submitting to area supervisor for final approval.
  • Keep track of all job folders and paperwork for billing purposes.
  • Open and close all work orders in the customers Teams System.
  • Open any needed T&M's
  • Caculate all job folders for billing purposes.
  • Create any needed service request in Siebel.
  • Work with customer in resolving any issues within the Teams System.
  • Work with Branch Administrator to insure all jobs are invoiced in a timely manner.
  • Other Service Planning tasks as required

Answer incoming phone calls promptly and professionally, ensuring proper response to customer needs. Record details for service calls and follow up as necessary.

Maintain office and customer files in accordance with established procedures.

Provide clerical support to the branch personnel as required. Support any special projects as requested by branch, Service Supervisor.

Other duties as assigned by supervisor.

EXPERIENCE: Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products. Must have professional telephone skills, good interpersonal skills and multi-tasking and prioritizing abilities.

OTHER REQUIREMENTS: Must be dependable, willing to work additional hours, as required and be team-oriented.

EDUCATION: High School Diploma or equivalent required. Bachelors preferred.

*KC #monus #cbus #nxt

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. .


Posted: 2021-10-05 Expires: 2021-11-06

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Service Planner - Middletown, OH

Konecranes Inc
Middletown, OH 45042

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