19 days old

Senior Specialist Broadcast Operations

Discovery Inc
Singapore, Singapore 138562
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  • Job Code
    149342231
Discovery Inc

Location: Singapore, Singapore,
Req ID: 30045

Overview

This position supports end to end broadcast operations of Discovery APAC linear feeds and VOD/OTT/Linear content access services. The role is responsible for the daily operations support to ensure the reliable broadcast of Discovery channels in APAC, supports of VOD/OTT and content licensing operations, supports incident management. This role will also be involved in service launches and modifications projects.

With the focus on DNAP operations related to playout/broadcast facility, internal and external service providers, disaster recovery provider and international affiliates, the role will be the key contact to stakeholders from MTPO, other departments and DNAP regional offices.

The role will also be required to support the development of broadcast operational guidelines aligned with global Discovery practices to ensure continuous process improvements.

Responsibilities

  • Responsible for the daily Broadcast operation of all APAC services: both linear and VOD/OTT
  • Operational support of the internal and external service providers, ensure coordination between APAC MTPO and service providers for day-to-day operations related to playout and broadcast
  • Management of vendor maintenance request process, ensuring any impact on services is understood and mitigated, and effectively communicated to all parties affected
  • Provide advanced notification and be point of contact to international affiliates, service providers and language vendors on service parameter change, system maintenance and operational workflow/guideline modifications
  • Be point of contact for playout and broadcast incident management, coordinate trouble shooting with broadcast facility, internal/external service providers and affiliate incident escalation, collaborate with engineering team when their support is required
  • Accurate and timely logging of all broadcast incidents, working with service provider and internal support team to establish root cause and resolution, with a view to incident prevention and mitigation
  • Ensure broadcast content delivery to internal and external service provides on time based on the on air schedule.
  • Works independently on developing and maintaining documentation, workflows, best practices and procedures related to the touch points between MTPO, Broadcast facility, and other internal & external stakeholders
  • Has a thorough technical understanding of the work and function, and understanding of related disciplines, achieved through previous experienceManage data metrics collection and generate both scheduled reports and ad-hoc analysis as necessary to support new projects and improvement goals
  • Maintain discrepancy tracking, technical assets, and vendor service compliance. Track and maintain other compliance and license activities
  • Maintain accurate database of playout configurations and related delivery specifications for all channels
  • Supports creation and development of Business As Usual, Disaster Recovery and emergency/escalation procedures
  • Other duties as may be required for this role

Qualifications

  • Good interpersonal skills and experience to communicate effectively with stakeholders including service providers, vendors, and internal groups
  • Building relationships with media content providers
  • Ability to work within and organize cross functional project teams
  • Support to oversee compliance from technical vendors from local vendors
  • Ability to work with stakeholders based across different locations and time zones
  • Able to work independently with minimal supervision, make operational/support decisions
  • Knowledge of MAM and content delivery system.
  • Strong skills and experience in the area of generating quality documentation, both written and visual drawings (Viso, PowerPoint) as appropriate. Able to work with MS Office, Project and Visio
  • Trouble shooting, critical assessment, analytical skills are a must






PI149342231

Posted: 2021-10-05 Expires: 2021-11-06

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Senior Specialist Broadcast Operations

Discovery Inc
Singapore, Singapore 138562

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