24 days old

Senior Operations Engineer

Airlines Reporting Corporation
Arlington, VA 22201
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Location: US-VA-Arlington | US-KY-Louisville | US-FL-Tampa
Job ID: 2022-2192
# of Openings: 2
Category: Technology

About The Role:

** ARC requires all employees to be vaccinated against COVID-19.

We will consider medical and religious accommodations as required by law **

What You'll Get to Do:

  • Monitor and manage data center systems including mainframe, servers, and all peripheral equipment; monitor batch processing across multiple logical partitions (LPARS) through the enterprise scheduling tool used in the enterprise data center; monitor network and environmental tools throughout all ARC offices through use of What's Up Gold (WUG) and SiteScan to ensure data is loaded into the appropriate systems in order to support ARC's products and customer use, systems are operating as expected and the data center environment is running at optimum efficiency.
  • Interface with both internal and external customers by providing initial level troubleshooting help desk support for PC, phone, application production support using an automated enterprise job scheduling tool (CA7), password resets, and other system related issues and escalate to the appropriate team as needed
  • Ensure monitoring is appropriately configured and functioning for all ARC systems and applications requirements. Ensure system metrics align to ARC's expected results during the software development life cycle process.
  • Partner with Business Technology, stakeholders and business SMEs to analyze the customer need and provide supportable and sustainable strategies and solutions. Ensure the overall technical solution is aligned with the customer requirements.
  • Development best practices for operational support and incident management; confer with stakeholders and technical leaders; study systems flow, data usage, and work processes to reduce mean time between repair and improve event correlation observations.

You'll Bring These Qualifications:

  • High School Diploma or equivalent required, Bachelor's Degree in Computer Science, or equivalent experience preferred
  • 4+ years of experience in computer science or similar operation experience
  • Excellent written and verbal communication skills
  • Ab-Initio or other ETL Tools
  • Knowledge of AWS or similar cloud technologies
  • Experience with navigation of APIs utilizing JSON and XML
  • Experience with SQL and SQL Tools (Toad, Teradata SQL Assistant)
  • Experience with databases and APIs that encompass front-end, back-end and data components
  • Understanding of code versioning tools, such as Git
  • Mainframe tools and systems, TSO/MQ/CA7/REXX
  • Ability to design and implement well-crafted, scalable, and maintainable support solution
  • Customer focused with commitment to quality
  • A desire to learn new skills and technologies, and the ability to pick them up easily
  • Creative, self-motivated and able to work with little guidance in an organized and efficient
  • 24/7/365 Data Center, with shift work. Eligible for shift differential (2nd and 3rd shift)

What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • ARC offers WorkFlex. WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply



Posted: 2022-09-13 Expires: 2022-10-15

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Senior Operations Engineer

Airlines Reporting Corporation
Arlington, VA 22201

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