23 days old

Senior Manager IS - Event Operations

Thousand Oaks, CA 91360
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Job ID: R-112221
Location: Thousand Oaks, CA, US


If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Sr Manager IS - Event Operations


What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for driving the strategy, planning process and execution for large scale events across the enterprise. This role requires excellent project management, time management and problem-solving skills. The candidate should be extremely detail-oriented and have hands-on experience in planning, producing, and directing virtual and in person events. The candidate should have the ability to thrive in a fast-paced environment with competing demands. This role will service and interact with a diverse group of important clients including our most senior leaders as well as internal contacts at all levels. This position will lead a team to deliver world class customer experience with solid skills and domain expertise in video conferencing and streaming technology.

The Customer Care & Experience team at Amgen focuses on advancing capabilities which improve the experience of internal Amgen customers (workforce). Within Customer Care & Experience, the Digital Workplace Experience team focuses on driving adoption and maximizing business value of deployed End User Technologies. These include synchronous and asynchronous collaboration solutions such as WebEx, Microsoft Teams, and Miro, and devices such as PCs, mobile phones and tablets, and printers. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span operations, engineering, governance, and enablement.

Key Responsibilities include:

  • Management of virtual events with 1,000 participants or more including quarterly earnings calls
  • Management of live events with 15-20,000 attendees using streaming technology
  • Management of intake process for event requests
  • Communication with key stakeholders on event planning, performance, and issue resolution
  • Develop long-term product/technical vision and strategy for in person & virtual events
  • Collaborate with engineering to assess impact of new technologies, identify needed features, and incorporate analysis into roadmaps
  • Collaborate with EVIP support team for all executive level events
  • Create, maintain, and execute upon best practice documents and process improvement documents
  • Build processes for repeatability, scalability, and reliability of event activities including pre-event testing and contingency planning
  • Run large auditorium and events spaces on site
  • Management of AV Events team-managed service provider
  • Guide continuous improvement efforts for this service
  • Handling key incidents and ensuring all relevant parties are engaged to determine and enact timely resolution. Ensuring appropriate IT teams provide root cause analysis and preventative actions.
  • Development and management of key service metrics
  • Identifying and implementing industry best practices, strategies, and processes to support a best-in-class customer experience
  • Accountability for succession planning and talent development within your organization


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The self-directed professional we seek is a dynamic individual with these qualifications.

Basic Qualifications

Doctorate degree and 2 years of Information Systems experience


Master's degree and 6 years of Information Systems experience


Bachelor's degree and 8 years of Information Systems experience


Associate's degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience


2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

  • Strong leadership presence and interpersonal/communication skills (written and oral).
  • Established habit of proactive thinking and behavior and the desire and ability to self-start/learn
  • Project management skills with demonstrated ability to deliver results
  • Exceptional customer service skills
  • Strong problem solving capability
  • Vendor management
  • Subject matter expertise in video conferencing and streaming technology
  • Experience delivering large scale virtual events
  • Experience managing on site events in auditoriums and event spaces
  • Experience managing technical teams
  • People management experience of 3 or more FTE direct reports
  • Strong bias for action and results orientation
  • Experiences in Biotech/Pharma is a plus


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.


Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Posted: 2021-02-10 Expires: 2021-03-14

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Senior Manager IS - Event Operations

Thousand Oaks, CA 91360

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