24 days old

Senior Infrastructure Engineer

Lenexa, KS 66219
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Individuals within the IT Infrastructure Engineer role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve WaterOne's operating environment. They maintain the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments; responding to incidents and problems; and planning for growth. Individuals in this job family are also responsible for the overall operation and maintenance of the data centers, both on premise and in the cloud.

IT Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment. They also provide infrastructure solutions based on application needs and anticipated growth, install new servers, and maintain the infrastructure.

This role is eligible for onsite or hybrid work location option.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Coordinates and works on multiple cross-functional base work initiatives and projects
  • Diagnoses and resolves complex security, hardware, software and connectivity problems.
  • Supports multiple systems or applications of high to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
  • Participates in short and long-term project efforts with stakeholders and IT groups.
  • Senior level role in a team to implement, maintain, administer, support, and monitor both on premise and cloud-based datacenter solutions, including identity, compute, storage, network, and security.
  • Senior level role in a team to implement, maintain, administer, support, and monitor virtualization solutions.
  • Creates and maintains accurate datacenter diagrams and documentation used for design, planning, training, and troubleshooting.
  • Works in a team to maintain security standards, identify security issues, consult on and implement new security solutions.
  • Works in a team to maintain and support networks for business applications and SCADA environments. Creates and maintains accurate network diagrams for documentation, design, and planning. Technologies include: Local Area Network (LAN), Wide Area Network (WAN), and Storage Area Networks (SAN).
  • Designs and performs audits, health monitoring, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
  • Works in a team to manage and support networking equipment, software, appliances operating systems, and associated products from various 3rd party vendors.
  • Works in a team environment to monitor, support, and maintain integration of voice, data, security and telecommunication systems for WaterOne.
  • Works in a team for capacity planning and performance monitoring and tuning in the LAN/WAN/SAN environment.
  • Manages, secures, and supports Windows server operating systems and associated products from various third-party vendors including backup, patch management, systems management, and other software and appliances.
  • Monitors and tests system performance; prepares and delivers system performance statistics and reports.
  • Provides technical guidance in relation to Virtualization, Servers, Networks, IP Telephony, Systems Management, and other technologies in support of business requirements.
  • Creates technology designs and solutions in response to business needs that enable WaterOne to maximize our IT investments and ensure the most cost-effective approach is followed.
  • Administers Internet and Intranet usage and computer peripherals status, security, and performance.
  • Works in a team with the planning and administration of server and network redundancy, backup, and disaster recovery, and helps establish and meet Divisional up-time goals.
  • Ensures compliance with WaterOne's standards and procedures for network usage and security.
  • Oversees issues related to voice and security communication.
  • Develops scripted solutions and automation.
  • Participates in cyber security planning and incident response.

Other Duties

  • Provides technical and backup support for other IT staff members.
  • Participates in on-call duties 24/7, and planned or un-planned weekend/evening work.
  • Performs other duties as assigned.

Required Education, Skills & Experience

  • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering Technology, Network Communications Management or equivalent professional experience.
  • 8 years' experience in virtualization technologies.
  • 5 years' experience in the design, implementation, and technical operation of VMware solutions including a multi-node server cluster managed by vCenter.
  • 3 years' experience in the technical operation of vSAN and SAN.
  • Some experience with Microsoft Azure Active Directory and other Azure datacenter services, Microsoft Windows Server and related services, and LAN/WAN protocols and Cisco switch, router and firewall configuration and administration.
  • Knowledge of PC applications management systems and communications to include VPN applications.
  • Good customer service skills.
  • Well organized, creative, and detail oriented.
  • Assertive, flexible, and demonstrate initiative and sound judgment.
  • Able to interface well with IT departmental and user department personnel.
  • Good communication skills, both verbal and written, and be a good listener. Must be able to effectively communicate with both technical and non-technical audiences.
  • Excellent decision-making skills.
  • Ability to maintain confidentiality for all user materials.
  • Must possess a valid driver's license and continuously meet WaterOne driving standards.
  • Must pass post offer medical exam, including background verification and drug screen (may not apply to current employees).

Preferred Education, Skills, & Experience

  • SCADA / Industrial Control System environment knowledge
  • VMware certification(s)
  • Working knowledge of VMware NSX-T, HCX
  • Proficient in one or more of the following scripting languages: Bash, Perl, Python, PowerShell
  • 2+ years of experience with design, implementation and support of cloud services on Microsoft Azure, including some of the advanced services and features
  • Microsoft Systems Certification
  • Web Application Firewall (WAF) experience
  • Next Generation Firewall experience

Core Competencies

These key core competencies are expected to be demonstrated by each employee at WaterOne:

  • Communicates Effectively Demonstrates ability to listen and express oneself effectively and shares information as appropriate for the position needed to perform the job effectively.
  • Conscientiousness Expresses the motivation to perform one's job in a careful, thorough way that adheres to the standards of honesty and integrity.
  • Customer Focus Demonstrates a concern for satisfying both internal and external customers and builds collaborative relationships with customers and stakeholders.
  • Interpersonal Savvy Demonstrates the ability to effectively coordinate with others to achieve goals and solve problems by maintaining flexibility and open mindedness.
  • Problem Solving/Drive for Results Demonstrates the ability to find solutions to complex problems and consistently achieves results, even under tough circumstances.

Position Competencies

In addition to organizational competencies, these key competencies are expected to be demonstrated by each employee in this position:

  • Teamwork Develops constructive and cooperative working relationships with others and encourages team unity through sharing, working together and putting team success first.
  • Security & Safety Focus - Adheres to all workplace safety and security policies, standards, and practices.
  • Creating a Positive Work Environment Treat people with respect, encourages teamwork, and expresses confidence in people's ability to master their roles.
  • Creative & Innovative Thinking Develops fresh ideas that provide solutions to all types of workplace challenges.
  • Development & Continual Learning - Displays an ongoing commitment to learning and self-improvement.
  • Job Knowledge - Understands the purpose of the position and demonstrates knowledge by staying current with changes impacting their job.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may occasionally lift/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to use a computer for five hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine. The employee must be in possession of a valid driver's license and be able to operate a vehicle at any given time. The employee must be able to occasionally position self to install, maintain, or service computer hardware and software and other related equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually

moderate. Occasionally it may be necessary to perform job duties at treatment, distribution, and maintenance facilities where protective equipment is required.

Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, respiratory devices, and protective shields and barriers, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary by reason of hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact.

WaterOne provides a total compensation package that includes:

  • Competitive base pay
  • Medical, dental, vision, life, AD&D, and LTD insurance
  • Flexible spending account
  • Voluntary deferred compensation savings account
  • Mandatory cash balance plan
  • Comprehensive wellness program
  • Educational assistance program
  • A variety of other benefit programs and activities

Equal Opportunity Employer

WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).


Posted: 2021-11-05 Expires: 2021-12-07

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Senior Infrastructure Engineer

Lenexa, KS 66219

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