6 days old

Senior Digital eMLO Coordinator- Phoenix, AZ

OneAZ Credit Union
Phoenix, AZ 85027
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  • Job Code
    130793297

Our ideal candidate:


  • Will be the key point of contact for all eMLOs activities
  • Assists with the coordinating, assignment and planning of daily call/web activities, promotional campaigns and other initiatives
  • Administers CRM workflow items, conduct in-depth pipeline reviews, provide daily/weekly/monthly reporting to eChannel Mortgage Origination leadership
  • Assists with lead campaign tracking and help with new hire onboarding
  • Will be a liaison between multiple departments, branch associates and mortgage loan originators
  • Assists the eChannel Mortgage and the Digital Banking President as needed


Why join the OneAZ team?

Our culture is one-of-a-kind! Youll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others.

Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers/

A typical day might include the following:

  • Manages Daily Lead Assignments (Email, VM, Web), Rotation Tracker and weekly reporting
  • Responsible for CRM Lead Assignments/reporting including transferring leads from Click Dimensions into CRM
  • Send touchpoint emails on behalf of eMLO including Realtor and post funded member touchpoint emails
  • Collect weekly timecard adjustments for Management
  • Reviews the File Quality report to conducts daily audits on active files for accuracy and compliance
  • Monitor the status of loan files and updates borrower, real estate agents, and other interested parties on the status of the loan via touchpoint emails
  • Monitors assigned pipeline and report backlog, capacity and conflicts to the assigned supervisor or manager
  • Review pipeline and rate lock expirations reporting to ensure files are within compliance requirements
  • Conducts weekly pipeline reviews for eChannel on loans that are approaching COE, rate lock expirations, completes cancel/declines as needed, etc.
  • Monitor, track, and report weekly order out submission to Digital and Mortgage Leadership
  • Provide administrative support for eChannel Mortgage Origination team
  • Assist Mortgage Originations Operation Manager with additional projects as assigned
  • Assist with onboarding of new hires including but not limited to Mentoring, participating in onboarding activities, scheduling training, ensure access to all applicable applications, ensure NMLS activation is complete, order all equipment needed, etc
  • Coordinate, plan, and execute all activities for assigned region eChannel including but not limited to paying outside vendors, manage and track RSVPs, ordering of food and/or promotional items, work with Marketing, Data and Business Analytics team, to assign leads in lead management system, etc
  • Work with Marketing on lead follow up strategies for all events, post the most recent collateral to internal website, ensure external OneAZ Mortgage Origination website is accurate and up to date, create MLO badges for marketing collateral, etc.
  • Manage and maintain Mortgage Origination internal website Public pages to ensure all documents and contact information is current and up to date
  • Assist the Digital President to ensure assigned region is within allocated marketing budget
  • Work with Digital Banking President to ensure overall department is within allocated budget
  • Create, maintain, and update eMLO and MLO training manuals as needed
  • Other duties as assigned

Education and Experience:

  • Associate degree (A. A.) or equivalent
  • 2 or more years related experience and/or training
    • Or equivalent combination of education and experience
  • Excellent written and communications skills

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.



PI130793297
Posted: 2021-02-22 Expires: 2021-03-26

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Senior Digital eMLO Coordinator- Phoenix, AZ

OneAZ Credit Union
Phoenix, AZ 85027

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