29 days old

Senior Account Manager

Board of Pensions of the Presbyterian Church (U.S.A.)
Philadelphia, PA 19103
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The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is seeking a Senior Account Manager, reporting to the Director, Employer Services, to provide day to day operational assistance to assigned accounts and serve as their primary contact. In this role you will interpret and promote the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership, and serve as a partner in guiding benefit choices available, consulting on pricing reviews and determinations, monitoring billing, and managing delinquent accounts. You will develop and maintain relationships with key accounts so the Board can retain and grow their business through cross-selling opportunities.

Core Responsibilities:

  • Ensures clients are timely with dues payments by performing billing reconciliation.
  • Provides consultative service to Churches, Affiliate Employers, key accounts, and members to ensure clients and members understand the value of the Benefits Plan and how to capitalize on their benefits.
  • Processes Employer Agreements with all employers to establish a contract between the Board and the employer which outlines the benefits they will offer to each of their employee groups.
  • Processes assistance grants to ensure grants are processed quickly and accurately to help members in need.
  • Partners with Affiliate Employers and large churches to support employer onboarding for a smooth transition from sale to service and to support annual enrollment to provide employers and members with a clear understanding of their benefits and how to complete enrollment for the new plan year.
  • Provides clients with data on Call to Health employee participation so clients can adjust their communication strategy to encourage participation.
  • Interprets and promotes the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership.


  • A minimum of 3 years in benefits administration, customer focused service; with specific account management related experience preferred.
  • Proficiency with computerized benefits administration systems and customer care technologies.
  • Excellent analytic and system literacy skills and a strong ability to review, analyze and make necessary recommendations.
  • Problem solving and critical thinking skills to help to identify solutions to unique customer needs.
  • Time management skills to prioritize tasks and ensure service is completed in a timely manner.
  • The ability to build rapport with employers, remain calm and focused, and function effectively in a team environment.
  • The ability to comprehend, interpret, and communicate medical and benefits information in lay-person's terms.
  • The ability to work well with diverse groups and all levels of management to ensure the Board is consistent in its delivery of service.
  • The ability to effectively work remotely utilizing an uninterrupted internet connection, as required.
  • The ability to travel occasionally to represent the Board of Pensions.

What We Provide:

  • Medical, other health and welfare, and retirement benefits, including a defined benefit pension plan and a 403(b)-retirement savings plan
  • Minimum of 22 days' personal leave, paid sick time, and paid holidays
  • Generous tuition assistance
  • Health and well-being resources
  • Satisfaction gained from working for a service-oriented employer
  • Service opportunities in the community at large

Please apply at: http://pensions.hrmdirect.com/employment/job-opening.php?req=1756312&&#job

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is committed to engaging the entire Church in becoming inclusive of diverse racial, ethnic, cultural, and language groups. As an agency of the Church, we share in and align with its values. Our staff is diverse in gender, ethnicity, religious beliefs, sexual orientation, and generation, reflecting the community around us. Our different perspectives foster creativity, and mutual respect enables us to execute the ideas that creativity generates.

View our Together Apart video and see and hear from prospective colleagues at the Board of Pensions. If you believe you have the professional and personal credentials to join us as a colleague and would like to support the Board of Pensions as we serve more, serve better, and serve the Church, please apply.

The Board of Pensions of the Presbyterian Church (U.S.A.) is an equal opportunity employer.


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Posted: 2021-09-22 Expires: 2021-10-24

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Senior Account Manager

Board of Pensions of the Presbyterian Church (U.S.A.)
Philadelphia, PA 19103

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47th2019 - Accountant
Overall Rating: 47/199
Median Salary: $70,500

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