11 days old

Salesforce Data Manager

Airlines Reporting Corporation
Arlington, VA 22201
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  • Job Code
Location: US-All Offices
Job ID: 2022-2125
# of Openings: 1
Category: Customer Operations and Support

About The Role:

** ARC requires all employees to be vaccinated against COVID-19.

We will consider medical and religious accommodations as required by law **

We are searching for a Salesforce Data Manager to join our team. As a Salesforce Data Manager, you will lead Salesforce.com data governance activities and will be responsible for ensuring adherence to the Salesforce.com Governance Framework for data policies, standards, and practices. You will focus on achieving the required levels of data consistency, quality, and protection to meet overall business needs. Additionally, you will oversee all data clean-up, data mapping and data migration activities specific to the Salesforce.com workstream. This includes template creation and using Salesforce Data Import Wizard and Data Loader. Oversight includes identifying and supporting business leads within ARC for all Salesforce.com data migration needs. You will also provide technical support and data driven direction for project initiatives and production application support as well as day to day administrative support specific to data requests and issues within Salesforce.com environments. You will educate and support business operation teams that are designated as owners of data. You will be responsible for complex reporting requests that may require assistance with outside native Salesforce tools such as Tableau. You will also play an active role within the Salesforce product management team and will assist in backlog priorities and user story creation.

What You'll Get to Do:

  • Manage Salesforce.com data governance initiatives and projects that involve any upstream or downstream data flows and processes.
  • Roll out a Salesforce data governance framework, with a focus on continuous improvement of quality and protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools, and data architecture. Includes performing discovery for data definitions, standards, quality rules, owners, stewards, source system, privacy classification, retention schedules.
  • Maintenance of the Metadata Management Library specific to Salesforce.com.
  • Serves as a point of escalation for Salesforce.com governance, data quality and protection issues and will work closely with business and functional area leadership to improve the quality and value of core data assets.
  • Educate & drive adoption of Salesforce.com data governance practices by showing its impact on business decision-making.
  • Proactive monitoring and early detection of data problems in all Salesforce.com environments.

You'll Bring These Qualifications:

  • Bachelor's degree from an accredited institution
  • 3+ years of experience with demonstrated ability to collect business requirements and use them to guide implementation of a technical solution. Prior experience in defining and implementing data governance and data quality programs is preferred.
  • Strong Excel and other technical skills, prior experience with SQL is a strong plus.
  • Experience in communicating with both Business / Management and Technical / Engineering resources.
  • Strong understanding of project or product management.
  • Ability to balance business needs with IT capabilities.
  • Excellent root cause analysis skills.

What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply



Posted: 2022-01-11 Expires: 2022-02-12

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Salesforce Data Manager

Airlines Reporting Corporation
Arlington, VA 22201

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