17 days old

Sales Director (Full Time)

Vitalia Active Adult Community at Montrose
Akron, OH 44321
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Job Title:

Senior Living Director



Job Description

Company Philosophy

Arrow Senior Living Management believes that each employee makes a significant contribution to our success in fulfilling our mission to provide exceptional, loving and dignified care. That contribution should not be limited by assigned responsibilities. Therefore, this position description is designated to outline primary duties, qualifications and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Key Accountability

As the lead salesperson in Marketing, The Senior Living Director is to provide creative solutions to family problems in order to assist families in selecting the senior living options that suit their particular needs as well as to provide first class customer service.


  • Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident's needs.
  • Provide exceptional customer service.
  • Demonstrate urgency at all stages of the sales process.
  • Participate in daily coverage schedule of Sales and Marketing so that the department has coverage seven days a week from 8:30 a.m. to 6 p.m. Additionally members of the Sales and Marketing team must have after-hours calls forwarded to them and be available to answer said calls from prospective residents within two hours of receiving the call.
  • Follow established daily agenda and strive to achieve daily sales goals.
  • Display an appropriate level of urgency at every point in the sales process as outlined in the sales training.
  • Assist in maintaining the marketability of the model and tour route by performing daily morning walk-through and immediately notify the Executive Director of any suggested improvements.
  • Maintain acceptable volume of sales calls to lead base, as set by home office.
  • Arrange tours of the Community for prospective residents and their families.
  • Meet with prospective residents and families to discuss services offered.
  • Give tours of the Community as needed, ensuring the participation of all other staff to greet and explain their personal duties and amenities of the Community.
  • Qualify prospective residents physically, socially, emotionally, and economically according to company policy and the criteria set forth by state and federal requirements.
  • Work with Wellness/Personal Care Agency to identify and ensure that all potential services are provided for each resident to meet physical, social and emotional criteria.
  • Take deposits and facilitate signing of the following appropriate documents, including but not limited to: waitlist agreement and reservation agreement.
  • Maintain daily activity follow-up sheets.
  • Participate in the daily stand-up meeting and one-on-one meetings.
  • Participate in Department Head meetings when Senior Living Coordinator is unavailable.
  • Encourage team communication and cooperation.
  • Transfer enthusiasm to prospective residents, current residents, and staff.
  • Follow proper lead-tracking procedures including note-taking and follow-up and develop and update appropriate action plans for each lead.
  • Update move-in, move-out and unit status boards daily and as required.
  • Maintain focus on sales and marketing.
  • Direct any operations concerns promptly to the Executive Director.
  • Work with Senior Living Counselors and Coordinators to create continuous improvement in internal systems that directly affect occupancy, i.e. inquiry procedures and skills, tour effectiveness, closing techniques, customer satisfaction, etc.
  • Maintain regular sales contacts with all referring agencies.
  • Record and submit weekly report of all marketing traffic at the Community as requested by home office.
  • Familiarize yourself with residents of the Community.
  • Observe residents' ability to perform daily ADLs and social skills, communicate potential difficulties or opportunities to the appropriate team member.
  • When called upon, participate in care planning and other meetings, formal and informal.
  • Encourage and motivate residents in all areas, providing assistance when necessary.
  • Oversee Senior Living Counselors and Coordinators.
  • Maintain organization, inventory and cleanliness of promotional items, office supplies and marketing office.
  • Perform other duties as assigned.


  • Candidate must be at least 18 years of age;
  • Have a high school diploma, or equivalent;
  • Be able to read, write, understand and communicate in English at a minimum of a 12th grade proficiency;
  • Possess clear verbal and written communication skills;
  • Be able to follow written and verbal directions and apply practical problem-solving skills if needed;
  • Have a positive and energetic attitude;
  • Be professional in appearance and conduct;
  • Be criminally cleared;
  • Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening;
  • Have dependable transportation and be able to work varying hours as needed.


Arrow Senior Living Management, LLC1rev. 10/1/2017


Posted: 2021-08-31 Expires: 2021-10-02

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Sales Director (Full Time)

Vitalia Active Adult Community at Montrose
Akron, OH 44321

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