25 days old

Residential Service Technician Level 2

NovaSource Power
Phoenix, AZ 85040
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About NovaSource

NovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients renewables goals around the world.

Our turn-key services optimize each step of our clients project lifecycles from commissioning to decommissioning and everything in between. Our approach delivers creative success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And thats how we empower a renewable world.

Job Description:

The Residential Service Technician Level 2 is responsible for the management, and completion of all service-related work with minimal guidance. The Residential Service Technician Level 2 must have the ability to work both independently and as a member of the service team. Responsibilities include electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at a time with a Residential Service Technician level 3 when needed.

This position requires travel and overnight stay, based on the location of projects within the region.

Emergencies- There will be occasions that demand very quick reactions such as 24-hour responses to system failures. It is expected that, on occasion, the O&M Technician will be called into work, on a weekend or previously scheduled time off, at night or on a holiday, to perform troubleshooting and repairs.


  • Troubleshoot, maintain, service, and repair residential solar systems and associated equipment to ensure 100% customer satisfaction.
  • Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
  • Perform remote on-site customer services, including installing, commissioning, troubleshooting and repairing of residential solar systems and related equipment.
  • Performs a full system commissioning with no guidance
  • Operate a multimeter and Sun Eye to diagnose solar issues
  • Perform Meters Swaps/Replacements
  • Perform a Suneye test on solar system and a full underperformance investigation.
  • Perform system deactivations
  • Perform system reactivations
  • Able to complete standard reporting which includes uploading pictures and compiling a written report up to company standard
  • Keep warehouse/storage units clean and categorized
  • Gather needed material for scheduled work with little guidance
  • Check-in and return material Can perform full RMA process
  • Identify parts needed to complete standard scopes of work
  • Organize inventory and material counts
  • Like for like inverter replacement without monitoring
  • Remove a solar system with limited guidance
  • Properly unloading/loading of the vehicle per equipment used
  • Properly install flashings/mounts on roof
  • Ability to review schedule and perform standard scopes of work as needed with little guidance
  • Completes ADP timecard daily and job expenses weekly
  • Ensure the company vehicle is stocked with needed materials for service work
  • Transport materials to job site needed to complete scopes of service work

Educational, professional and/or other requirements:

  • Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid drivers license.
  • Demonstrated expertise in Residential Solar Commissioning or Installation
  • Knowledge of the NEC and applicable codes and standards is required
  • 1 + years of Residential Solar O&M experience required
  • 3 + years of Residential Solar Installation experience required
  • 3+ years of previous field construction experience required
  • Previous experience in the solar industry is required
  • Must be a motivated team player, looking to succeed
  • PV design or PV Electrical experience is required
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Professional appearance and interaction
  • Strong computer skills
  • Ability to drive to multiple sites throughout the day.
  • Must maintain a clean driving record with ability to pass driving background check
  • Ability to work independently and make sound decisions with regard to safety
  • Ability to work safely in a branch/warehouse environment
  • Ability to operate office equipment including computers and determine accuracy of work

Physical Demands:

  • Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
  • Ability to work in confined spaces which require kneeling, crouching and climbing ladders
  • Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
  • Ability to frequently utilize hand functions requiring fine motor skills including but not limited to fine manipulation, grasping, and pinching
  • Ability to frequently utilize gross motor skills including but not limited to: pushing, pulling, and reaching
  • Ability to occasionally lift and/or carry objects weighing 80 pounds or less such as inverters or ladders

Desired Qualifications:

  • NABCEP Certification.
  • Prior Residential Solar O&M (service) experience.
  • Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, and other various remote monitoring solutions).
  • Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, LG, Enphase).


Posted: 2022-05-02 Expires: 2022-06-03

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Residential Service Technician Level 2

NovaSource Power
Phoenix, AZ 85040

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