17 days old

Provider Network Department Coordinator

Umpqua Health
Roseburg, OR 97470
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  • Job Code
Full Time - Regular
Roseburg, OR, US


The purpose of the Department Coordinator is to provide exceptional customer service by supporting the Provider Network Department and supporting the organizations credentialing functions. Also, provide a variety of other duties and projects assigned by Manager to support the department. The candidate must be a team player willing to support multiple functions of the department.

  • Assist in the credentialing/re-credentialing processes. Serve as backup in the absence of the Credentialing Specialist.
  • Receive, update and maintain delegated rosters and other provider rosters including scanning, indexing and data warehousing.
  • Data entry and provider data maintenance
  • Assist in updating and creating Provider Network policies/procedures and standing operating procedure (Sops)
  • Assist with organizing provider meetings and correlating materials.
  • Initiate data entry of provider-related demographic information changes and oversee completion of change requests for the network.
  • Assist in the development of provider communication.
  • Conduct activities to support organizations assessment of provider access and availability.
  • Assist in network adequacy studies.
  • Assist the Department with internal and external audits
  • Order and maintain department supplies, craft and deliver provider notices.
  • Contribute to positive work environment and participate in process improvement and commitment to department/company success.
  • Maintains positive working relationships with key facility and provider personnel.
  • Travel to off-site meetings and events as necessary.
  • Comply with organizations internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
  • Other duties as assigned.



Always demonstrate the highest performance and behavior standards. Share responsibility and expect others to be accountable.


Demonstrate a proactive approach to problem identification and solutions. Be innovative and solutions oriented, improving processes while reducing costs. Demonstrate appropriate time-management skills. Optimize the use of available resources.

Be a Team Player

Support and assist your team members. Be available to help, and learn from your team. Keep an open mind to feedback and earn trust of staff.


Keep your promises, commitments, and confidences. Be honest and straightforward dealing with all issues fairly and consistently.


Adhere to all state and federal regulations relating to your position including the Health Insurance Portability and Accountability Act (HIPAA), Fraud & Abuse and Occupational Safety and Health Administration (OSHA) laws. Abide by Company policies and procedures at all times.

Dignify Others

Diversity Demonstrates the representation of all varied identities and differences. Seeking to proactively engage, understand and draw on a variety of perspectives.

Equity Demonstrates fair treatment, equality of opportunity, and fairness in access in information and resources for all.

Inclusion Demonstrates building a culture of belonging by actively inviting the contribution and participation of all employees. Use your voice to add value and create balance when facing differences. No one person shall be called on to represent an entire community.

  • Working with a variety of personalities, maintaining a consistent and fair communication style.
  • Satisfying the needs of a fast paced and challenging company.

  • Bachelors degree in related field, or equivalent experience.
  • Knowledge of healthcare, managed care, Medicare or Medicaid preferred.
  • credentialing experience and/or provider relations preferred
  • Must have current and valid drivers license and reliable transportation
  • Microsoft Office skills (Word, Excel, PowerPoint)
  • Excellent written and verbal communications skills
  • No suspension/exclusion/debarment from participation in federal health care programs (eg. Medicare/Medicaid)
  • Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
  • Experience working on a diverse team
  • Experience working with different communication styles
  • Bi-lingual translation or translation capabilities a plus
  • Proficient computer skills, including MS Office suite


Typical office environment requiring standing, sitting, walking, bending, and lifting up to 25 pounds. May be exposed to patient and environment conditions such as unpleasant sights, smells and contagious diseases.


UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.


Posted: 2022-07-28 Expires: 2022-08-29

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Provider Network Department Coordinator

Umpqua Health
Roseburg, OR 97470

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