1+ months

Professional Services Specialist 4, Comp NE (Information Technology Services)

Stockton University
Galloway, NJ 08201
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  • Job Code
    125184613

Stockton University is ranked among the top public universities in the Northeast with more than 160 undergraduate and graduate programs, as well as continuing education opportunities. The University, one hour from Philadelphia and two hours from New York City, offers unique living and learning environments throughout southern New Jersey, including the 1,600 acre Galloway campus in the Pinelands National Reserve and Stockton University Atlantic City, located on the Boardwalk, just steps from the beach. Additional locations include Hammonton, Manahawkin and Woodbine. As a public university, Stockton provides an environment for excellence to a diverse student body, including those from underrepresented populations, through an interdisciplinary approach to liberal arts, sciences and professional education. Founded in 1969, Stockton held its first classes in 1971 and is planning its 50th anniversary. The Universitys commitment to cultural diversity and its welcoming and vibrant community makes Stockton a great place to learn and work! Learn more about the many reasons to choose Stockton at stockton.edu.

Under the coordination of a Professional Services Specialist 2 or higher supervisory officer in the Information Technology services area, this position is responsible for providing technical support to the campus community, for all University related activities, by answering questions and solving problems related to computer hardware, computer operations, software utilization and installation, and network access.

This position is for an evening Tuesday - Saturday work week. Must be flexible to support events during days and weekends. May be required to work state holidays based on academic programming needs with alternate day(s) off. Schedule can change at any time.



Screening of applications begins immediately and will continue until the position is filled.

Only electronic documents will be accepted. Please complete the on-line application in addition to providing the following required documents. All required documents must be submitted in order for your application to move forward. You may upload documents using Microsoft Word or PDF.

  1. A letter of interest describing specific skills and experiences
  2. A current rsum or curriculum vitae
  3. A list of three professional references (included in the application): Name, Organization, Email Address and Telephone

Please note:

  • All offers of employment are contingent upon a favorable background check, which may include social intelligence from a consumer reporting agency.
  • Individuals with disabilities desiring accommodations in the application process should contact the Office of Human Resources (Main Campus, J-115) at 609-652-4384, Monday - Friday between 8:00am - 5:00pm.
  • In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.
  • Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act (Clery Act), prospective employees may access Stocktons Annual Security and Fire Safety Report (ASFSR) is available at https://www.stockton.edu/police/crime-statistics.html. The ASFSR contains the previous three years of reported Clery Act crime statistics, fire safety information and information regarding campus and personal safety. If you would like a paper copy of the report, please visit the Stockton University Police Department, building 71, 101 Vera King Farris Drive, Galloway Township, NJ, or call 609-652-4390, to request that a copy be mailed to you.
  • Stockton University is an equal opportunity institution encouraging a diverse pool of applicants, visit; http://www.stockton.edu/affirmative_action. Additionally, pursuant to Title IX of the Education Amendment of 1972, Stockton University prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.


  • Maintains a positive and professional relationship with Faculty, Staff, and Students.
  • Provides advance technical Help Desk assistance to the members of the campus community while documenting and monitoring Help Desk requests until the problem is resolved or turned over to another division for resolution
  • Consults with users and other Information Technology Services personnel to resolve problems reported to the Help Desk
  • Installs, configures, backs-up, and repairs PC hardware and applications, operating systems, and network connections while documenting the hardware and software configuration as needed
  • Assists faculty, staff, and students with connecting their devices to University related services such as WiFi and email
  • Provides training, both scheduled and on-demand, to support the pedagogical needs of professors, academic pursuits of students, and the business functions of University staff
  • Works with other departments on equipment and software installation and makes recommendations for equipment upgrades or installations
  • Provides training and mentors the student assistances in Help Desk support procedures and operations
  • Develops scripts, workflows, software procedures, and documentation regarding Help Desk operations
  • Assist in developing and establishing processes and practices that ensure the reliable and efficient operations of the Help Desk and other technical support units within Information Technology Services
  • Ability to work a flexible schedule to support institutional events and cover various support requests as assigned by the Associate Director of the IT Help Desk Services or a designated supervisor
  • Performs other related duties as assigned
  • Support Stockton Universitys diversity commitment and strong student-centered vision and mission.


Education

  • Graduation from an accredited College or University with a bachelors degree in Computer Science or a closely related field

Experience

  • One year of IT Help Desk and/or customer support experience related to the functions of the position

Knowledge, Skills and Abilities

  • Knowledge of current principles and methodologies in the Computer Science field
  • Knowledge of current and past operating systems and Microsoft Office 365 products
  • Demonstrated knowledge and skills working in an Active Directory client/server environment
  • Familiarity with common software suites and their deployment and operation
  • Ability to learn new technologies and software packages to support University needs
  • Ability to work both independently and as part of a team on a strict timeline to achieve specific goals is necessary
  • Ability to advise and train staff members and student assistants
  • Ability to interact professionally with other administrative offices at the University
  • Ability to provide and interpret statistical data and analyze their impact on the department and its operations
  • Ability to assume responsibility for multiple tasks and organize time efficiently
  • Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position
  • Must have the ability to lift 25 lbs. and have a valid NJ drivers license

Preferred Qualifications

  • Experience with Active Directory Domain Services and Group Policy
  • Experience with Microsoft Administrative Technologies (ex: Windows Server, Active Directory, Azure, PowerShell, etc.)
  • Experience with workstation deployment, patch/update, and management tools such as WDS, MDT, SCCM, WinPE, Deploy Studio, and Munki.
  • Possess, or have the ability to gain, the industry recognized certification for hardware and software, CompTIA A+, within 90 days after the start of employment
  • Ability to read and write scripts in VBS, AppleScript, and PowerShell




PI125184613
Posted: 2020-10-23 Expires: 2020-11-24

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Professional Services Specialist 4, Comp NE (Information Technology Services)

Stockton University
Galloway, NJ 08201

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