12 days old


The United Center
Chicago, IL 60612
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Premium Seating CRM Coordinator

The United Centers Premium Seating Department is looking to add a CRM Coordinator to their team. The Premium Seating Department is responsible for the sales and service of three levels of Executive Suites, the all-inclusive BMO Club and all-inclusive Budweiser Champions Club Theater Boxes. The CRM Coordinator will report to the Director of Premium Seating and be responsible for the day-to-day management of our Customer Relationship Management (CRM) system and will be responsible for improving how our department collects, stores, and visualizes data.

This position will import and/or automate the entry of customer data into the CRM database from a variety of sources including online forms, Ticketmaster sales, data appends and surveys; monitor data health and quality across all databases and lead key integrations to ensure accuracy and usability of data. The CRM Coordinator will also assist with lead generation and acquisition and efficiently route prospecting leads to sales staff. This position will improve automation and integrations between systems to simplify manual processes; create and develop reports and dashboards for data visualizations to support the day-to day needs of the sales & service staffs. They will also design, build, and drive campaigns to better engage with our lead database and improve engagement.

We are looking for someone who is inherently passionate, driven and results oriented. They should be comfortable balancing multiple projects and be an excellent communicator both written and verbally. Candidate should have experience with CRM (Microsoft Dynamics) and Marketing Automation systems. Exceptional Microsoft Excel and Power Point skills. Experience building dashboards and reports in a visualization tool such as Tableau or PowerBI. Proficiency in SQL is preferred.


Posted: 2021-07-15 Expires: 2021-08-16

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The United Center
Chicago, IL 60612

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