17 days old

PC Specialist

Sterling Bank and Trust, FSB
Southfield, MI 48076
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At Sterling Bank and Trust, we know that a world-class team is a foundation of our successthat's why we are looking for a PC Specialist to join our IT team. As the PC Specialist, you provide technical support to employees onsite and remotely using your networking and software application knowledge. If you have experience maintaining computer systems, troubleshooting errors, repairing hardware, and enjoying impressing your customers with your excellent customer service, we'd love to hear from you.

Sterling's compensation and benefits packages are highly competitive. Full-time Sterling employees have access to a comprehensive health care plan, dental and vision coverage, flexible spending accounts, 401(k) plans with matching contributions, PTO, and more.


Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $2 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.

EOE Statement:

Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Position Summary: The PC Specialist is responsible for installing, modifying, and repairing personal computer hardware and software systems and provides technical assistance and training to systems users.

Essential Duties and Functions (include but are not limited to):

  • Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
  • Installs or assists users with installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Installs and configures specified software packages and PC Operating Systems.
  • Observes system functions to verify correct system operation.
  • Responds to employee inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Instructs users in use of equipment, software, and manuals.
  • Recommends or performs support actions to correct problems.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Refers hardware problems to service personnel for correction.
  • Completes all required product, service, and compliance training as it relates to the position and employment with Sterling and adheres to BSA Policy and procedures.
  • Perform all the above duties consistent with professional ethical standards, including reporting any observed ethical violations to the appropriate management, management and/or Board level committees, and/or the Bank's ethics hotline.

Core Competencies:

  • Integrity
    • Sets high standards of honesty for self and others; transparent intentions
    • Demonstrates trustworthiness and takes responsibility for one's actions
    • Keeps commitments that align with Sterling's Code of Business Conduct and Ethics
  • Inclusion
    • Treats people with dignity and respect
    • Creates a welcoming environment and promotes cultural competency
    • Actively seeks opportunities to volunteer and partner with non-profit agencies
  • Continuous Learning
    • Completes all required training to ensure compliance
    • Identifies and participates in learning activities that lead to professional growth
    • Actively seeks and utilizes feedback to improve and continue to grow professionally within the Bank
  • Synergy
    • Utilizes oral and written communication to enhance the relationships between teams, customers and the community members
    • Collaborates together using teams' expertise and knowledge to maximize results
    • Actively seeks information to understand team members and customers' circumstances, problems, expectations and needs

Technical Competencies:

  • Applied Learning
    • Assimilates and applies new job-related information in a timely manner
    • Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.
    • Comprehends new information from formal and informal learning experiences.
  • Customer Focus
    • Actively seeks information to understand customers' circumstances, problems, expectations, and needs.
    • Shares information with customers to education and build their understanding of issues and capabilities.
    • Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.
  • Problem Solving
    • Anticipates, identifies and clearly defines problems.
    • Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective action.
    • Works effectively with Sterling employees to resolve issues and proposes and implements well-conceived, logical solutions in the best interest of Sterling.


Posted: 2023-01-17 Expires: 2023-02-18

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PC Specialist

Sterling Bank and Trust, FSB
Southfield, MI 48076

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