17 days old

Paratransit Dispatcher

SACRAMENTO, California 95816
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  • Job Type
  • Job Status
    Full Time

SALARY: $17.10 - $22.41 Hourly

DEPARTMENT: Paratransit Operations (SacRT GO)

OPENING DATE: 07/01/21

RECRUITMENT TYPE: Internal/External







Only DMV printouts issued by the Department of Motor Vehicles are acceptable. As a

result of the current COVID-19 State of Emergency, SacRT will accept online DMV

printouts until further notice.


Responsible for the direct day-to-day communications and interactions with Paratransit

Operators and clients. Coordinates and directs the movement of vehicles for Paratransit

services. Tracks and reports sign-in and sign-out times, assures routes are timely, and

communicates Paratransit service issues to management as appropriate. Work require

incumbent(s) to exercise good judgement, make decisions within the limits of established

policies, procedures and guidelines and provide excellent customer service.



This is a general listing of job functions and does not represent a complete listing of the positions responsibilities.


Takes Paratransit client calls and communicates issues with Paratransit Operators and

management or Dispatch.

Monitors radio, telephones and on-road provision of service to ensure quality.

Monitors and completes Paratransit Operator sign-in and sign-out daily.

Monitor service to ensure it meets the parameters set forth in the Americans with

Disabilities Act.

May dispatch Paratransit Operators to ensure adequate disbursement of trips between all

assigned routes.

Monitors daily system performance.

Analyze and adjust computer dispatch schedules for conditions affecting passenger


Maintain two-way communication with operators, providing information on customers,

cancellations, and directional assistance where necessary.

Provide appropriate troubleshooting information to field personnel so that service to the

public is maintained with a minimum of delay and inconvenience.

Participates in analysis and review of Paratransit operating performance.

Notes closed and/or late starting of routes and communicates same to management

and/or Superintendent as appropriate.

Performs other related duties as assigned.






Education and Experience:


High School Diploma or equivalent.


Two (2) years of customer service experience required. One (1) year previous Paratransit

Dispatcher experience preferred.


Required Licenses and/or Certificates:


Must possess a valid California Driver's License at the time of application and have a satisfactory driving record as defined by SacRT.


Candidates must submit a DMV printout at time of application, dated no more than ten

(10) days prior to the date you submit your application, in order to be considered. Only

DMV printouts issued by the Department of Motor Vehicles are acceptable. As a result of

the current COVID-19 State of Emergency, SacRT will accept online DMV printouts until

further notice.



Meeting the minimum qualifications does not guarantee that a candidate will be invited to

participate in other examination segments of the selection process. An employment application

and DMV printout, as outlined above, is required for this position. Applications, job

announcements, and copies of the complete job description are available through our website at



Completed employment application and DMV printout, as outlined above, must be

submitted online. RT will not process incomplete applications. Resumes are not

accepted in lieu of an application, but may be included with the application. For more

information on benefits, a summary sheet is available from the Human Resources Department.

The Human Resources Department will make reasonable efforts in the recruitment process to

accommodate candidates with disabilities. For more information, contact the Human Resources

Department at (916) 556-0298.


SacRT is an Equal Opportunity and Affirmative Action EOE/AA Employer Minorities/Women/Disabled/Veterans.


This position falls under the Amalgamated Transit Union.


Posted: 2021-07-15 Expires: 2021-08-14

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Paratransit Dispatcher

SACRAMENTO, California 95816

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