18 days old

Order Processing and Customer Service Associate

MSA, The Safety Company
Pittsfield, NH 03263
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MSA, The Safety Company

Order Processing and Customer Service Associate


Requisition ID: 2021-5027
Type: Full-Time
# of Openings: 1
Category: Customer Service


For more than 100 years, our passionate mission of safety empowers us to protect lives. Globe invented Fire Fighter Protective Clothing / Turn Out Gear / Fire Suits over 137 years ago and we are proud to protect those on the front line today!

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in-class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends.

Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

We are now hiring for an Order Processing and Customer Associate to join our team. In this role you will be assisting with order entry and processing for Firefighter Protective Clothing (known as turnout gear/fire suits). We offer a team oriented, fast paced, and energetic work environment. Apply today!


Duties and Responsibilities may include:

  • Receive and log orders received from distributors.
  • Enter orders received.
  • Validate orders received from distributor to ensure manufacturability of product.
  • Review and validate all variable data received with distributor order.
  • Process order changes/updates requested by distributor.
  • Customer service duties assisting with quotations, calls, questions, inquiries, etc.


Special knowledge, skills and abilities required:

  • Self-starter with excellent time management skills.
  • Strong fluency in English language, both written and verbal.
  • 1 year related experience.
  • Proficiency in keyboarding and data entry while maintaining accuracy.
  • Demonstrated ability to work in a team environment.
  • Proven success in a job or tasks requiring strong attention to detail.
  • Strong organizational skills and ability to multi-task.
  • Demonstrated ability to meet daily entry goals in a fast-paced environment.

Education and experience required:

  • High school diploma or equivalent.


MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.


Posted: 2021-09-10 Expires: 2021-10-12

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Order Processing and Customer Service Associate

MSA, The Safety Company
Pittsfield, NH 03263

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