29 days old

Operator Switch Board Call Center Langley Switchboard Hampton Virginia Operator

Versability Resources Inc
Hampton, VA 23665
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  • Job Code
    180320237

Responsibilities include answering calls in a 24/7 essential personel environment with evening scheduling providing operator assistance for both incoming and outgoing calls. Provide directory information assistance while using computer database. Respond to emergency calls and alarms. Maintain phone logs and other administrative records.

Pay Rate 13.56 plus 4.22 health and wellfare

Primary Responsibilities

Responsible for providing quality customer service

Responsible for operating switchboard equipment in a safe and efficient manner

Responsible for obtaining all appropriate supplies and equipment (provided) necessary to perform all duties

Responsible for performing general Switchboard Operator duties, such as, but not limited to: providing Operator and base locator service for all incoming and outgoing calls on a base level, ensuring the connection is complete

Responsible for ensuring that calls are answered in order of the following precedence: Emergency, Hot/Direct Line (Command and Control (C2)), DSN lines, commercial lines and base extensions

Responsible for answering all signals within 3 seconds, stating Langley Air Force Base Operator # The Operator must provide the correct information and/or connect all callers to the correct office or personnel within 3 seconds

Responsible for completing the caller's requirements using methods such as: questioning callers; researching the information database for squadron, organization, office symbol, building number or extension; DSN numbers. The Operator must exercise sound judgement at all times while performing duties in accordance with established policies and procedures, including preempting and finding/using alternate routing if necessary to complete calls.

Responsible for providing Operator assistance during emergencies, exercises, wartime activities, accidents or rescue operations

Responsible for documenting calls according to procedure

Responsible for providing assistance for conference calls when requested by contacting all conferees, notify them of the time for the conference call and complete the call as requested. Non-secure conference calls will be processed within the specific time limits.

Responsible for maintaining a log and providing conference numbers to customers for Meet-Me-Conference calls

Responsible for maintaining a clean work environment as instructed by the Contract Manager

Responsible for maintaining quality standards as determined by the Government Quality Assurance Evaluator

Responsible for maintaining a safe work area

Responsible for promoting and maintaining positive lines of communication with various Government personnel while performing their job duties

Responsible for adhering to all policies and procedures as set forth by VersAbility Resources and the U.S. Government



Qualifications/Skills Knowledge & Abilities:

Education: High School Diploma or equivalent preferred.

Experience: Experience with computer systems preferred Experience in a call center environment preferred

Physical Demands:

Must be able to work any scheduled shift after the completion of the training period

Must be capable of responding to telephone calls and alarms within the specified time requirements

Must be able to work without error under the stress of time constraints to complete specific tasks

Must be able to remain sheltered for extended periods (72-96 hours) during inclement weather or wartime/emergency situations

Must be able to pass an extensive DOD (Department of Defense) background check

Must be available to work all shifts i.e., morning, afternoon, evening or overnight including Weekends and Holidays

VersAbility Resources is an Equal Employment Opportunity/Affirmative Action employer: EOE/M/F/Disability/Vet friendly/ Drug Free Workplace

For any employment related questions, please email us at wehire@versability.org





PI180320237

Posted: 2022-06-01 Expires: 2022-07-03

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Operator Switch Board Call Center Langley Switchboard Hampton Virginia Operator

Versability Resources Inc
Hampton, VA 23665

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