24 days old

Operations Engineer

Airlines Reporting Corporation
Arlington, VA 22201
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  • Job Code
    196437525
Location: US-VA-Arlington | US-KY-Louisville | US-FL-Tampa
Job ID: 2022-2213
# of Openings: 1
Category: Technology


About The Role:

** ARC requires all employees to be vaccinated against COVID-19. We will consider medical and religious accommodations as required by law **

ARC is hiring a Operations Engineer to support (including Tier 1 support), monitor, and administer ARC's resources & applications. Ensure monitoring is appropriately configured and functioning for all ARC systems and applications. Review resource data and works with Senior OE and Data Reliability Engineers to identify proper incident response and escalation. Provide assistance and guidance in setting up and using enterprise tools, e.g. Datadog, Jira and service-now.

What You'll Get to Do:

  1. Provide 1st tier support for ARC's 24x7 system and application monitoring. Triage and escalating incidents discovered through automated tools or reported by customers.
  2. Work as incident scribe during Sev1/Sev2 incidents to ensure all essential artifacts are collected and reported to enable retrospective reviews to promote continuous improvement.
  3. Applies experience and skills to complete various workorders assigned to group with minimal supervision.
  4. Primary contact for datacenter facilities. Includes performing/scheduling weekly, monthly, and annual PM and DR tests.
  5. Execution of SOP's defined by POD, Enterprise, or Sr OE team and aid in maintaining documentation for operational readiness.
  6. Leverage analytical and technical skills to provide event correlation using real-time monitoring data to ensure cohesive support between cross-functional teams


You'll Bring These Qualifications:

  • Bachelor's degree in Computer Science / Equivalent work experience
  • 1 - 2 years of systems administration (Linux / Windows)
  • Functional knowledge of AWS
  • Functional knowledge of monitoring tools such as Datadog, CloudHealth, Wug, and the Atlassian Suite
  • General knowledge of networking concepts, virtualization concepts, operating system internals, configuration management and system management
  • Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition
  • Good communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences
  • A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market
  • A passion for continual improvement and a willingness to work to with others to improve


What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • ARC offers WorkFlex. WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

PM21






PI196437525

Posted: 2022-11-07 Expires: 2022-12-09

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Operations Engineer

Airlines Reporting Corporation
Arlington, VA 22201

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