18 days old

National Vendor Account Manager

Home Partners of America Inc
Plano, TX 75093
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  • Job Code
    160381642
Our Company
Home Partners of America, A Blackstone Portfolio Company, is an owner and operator of high-quality, single-family, residential homes. Our mission is to help more people get into great homes, in the neighborhoods they love, while preserving the opportunity to build a more secure financial future. This commitment to making homeownership a reality is made possible through a unique business model that leverages data and analytic capabilities on Home Partners technology-enabled operating platform. We are a dynamic organization poised for growth and expansion into the future and are looking to hire passionate and energetic employees.


Your Role
The primary function of the National Vendor Account Manager is to strengthen operating efficiencies, minimize risk, and enhance the resident experience. The account manager will partner with our ancillary services including but not limited to utility management, HVAC filter program, and insurance program. Additionally, the account manager will need to analyze the property and corporate level operational practices, vendor relationships, and financial performance to uncover opportunities to develop programs both internally and with third-party partners.

Responsibilities

  • Motivate and assist the team with meeting department and organizational goals.
  • Hire and manage the performance of direct reports.
  • Hold weekly 1:1s with direct reports.
  • Train team members on various customer service strategies.
  • Monitor and audit workflows to ensure established Service Level Agreements are achieved.
  • Monitor the current and projected volume and delegate tasks to team members to meet the deadline.
  • Communicate expectations, assignments, and responsibilities clearly and professionally.
  • Complete Quality Assurance scorecards and case studies for quality control.
  • Prepare daily/weekly/monthly reporting metrics and use data to manage performance.
  • Identify and implement policies and procedures for operational excellence, while considering the companys bottom-line objectives.
  • Support residents with any utility-related questions and provide full resolution within the established service level agreement.
  • Work closely with our third-party vendor to ensure all utilities are activated prior to the residents scheduled lease start date.
  • Strive to meet or exceed customer service metrics while considering the companys bottom-line objectives.
  • Proactively maintain an in-depth knowledge of all policies and services to accurately answer questions.
  • Responsible for researching information regarding utility meter numbers, building information, and utility billing information.
  • Escalate system and service requests by clarifying and delivering the critical information for completion.
  • Audit chargebacks and follow-through with our third-party service provider.
  • Perform other duties and responsibilities as assigned.

Requirements

  • Bachelors degree or equivalent relevant work experience.
  • Minimum 2 years of in-house department customer service experience or 2 years of customer service management experience is required.
  • Knowledge in residential leasing and/or property management experience is preferred.
  • Passion for customer service and helping others achieve their goals.
  • Intermediate proficiency in Microsoft Suite.
  • Problem-solver who is energized by dealing with a variety of challenges in a high volume, fast-paced environment.
  • Able to adapt effectively to a constantly changing environment.
  • Superior conflict resolution and customer service skills.
  • Superior listening, verbal, and written communication skills.
  • Proven customer service skills both internal and external.
  • Ability to work a flexible schedule including evenings and weekends as needed.
  • Ability to multitask, prioritize projects and tasks, manage time and work independently.
  • Possess strong organizational and time management skills with great attention to detail.


Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibit discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline, or discharge are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability status, genetic information, veteran, or any other status protected by the laws or regulations in the locations in which we operate.





PI160381642

Posted: 2022-01-07 Expires: 2022-02-08

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National Vendor Account Manager

Home Partners of America Inc
Plano, TX 75093

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