25 days old

Mortgage Collector

Sterling Bank & Trust
Southfield, MI 48076
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Sterling Bank & Trust



To secure payments on delinquent mortgage accounts, HELOCS, and resolve mortgage account issues in a team oriented atmosphere following all federal guidelines by performing the following duties


Initiate direct contact with borrowers to assess borrower's situation and obtain repayment options to reduce potential losses to the bank in accordance with regulations and company policies.

Collection of assigned delinquent accounts using the policies of Sterling Bank and Trust, referring to collection laws set forth by regulatory agencies when calling customers.

Records information about the financial status of customer and status of collection efforts, suggests various options to bring accounts current.

Ensure customer letters and written notices are sent in a timely manner and in accordance with regulations and company policies.

Handle inbound collection and customer service calls.

Utilize skip tracing skills to locate mortgage customers.

Review delinquent loans for loss mitigation work out options, modifications and special forbearances.

Review collateral conditions and asset value.

Notifies PMI, government agencies and investors of existing defaults and possible foreclosure action.

Receives payments and documents amount paid to customer accounts. Return unacceptable payments. Process payments using Western Union and Pay Simple.

Manage foreclosure and loss mitigation accounts.

Work with credit reporting agencies to ensure accurate credit reporting using E-Oscar.

Knowledge of Foreclosure, Bankruptcy, REO/ Property Preservation, Post Charge Off Collections.

Provide payoff requests.

Other duties may be assigned.



An EOE, including disability/vets

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associates degree and three years related experience and/or training; or equivalent combination of education and experience. Must have working knowledge of Word and EXCEL.


REQ NUMBER: ADM-22-00005

LOCATION: Southfield Office

ABOUT THE ORGANIZATION: Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.

EOE STATEMENT: Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.


Posted: 2022-06-07 Expires: 2022-07-09

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Mortgage Collector

Sterling Bank & Trust
Southfield, MI 48076

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