1+ months

Membership and Operations Coordinator

Chicago, IL 60611
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SmithBucklin, the leading Association Management Company, is looking for a Membership and Operations Coordinator to join our Business + Trade Industry Practice in Chicago. Representing the majority of our client organizations, the Business + Trade team helps associations create value for the members by delivering strategy and thought leadership, networking opportunities, commerce solutions, education and certification, and advocacy and promotion. The Membership and Operations Coordinator plays an integral role in supporting and guiding the nonprofit volunteers, members and committees from two of our client organizations.

What You Will Do

  • Maintain first-rate customer service as the front-line contact to association clients, volunteers and members, including board members.
  • Maintain the membership database and create/run various reports
  • Act as staff liaison to the Membership committee. Collaborate with committee chair to create annual plan based on organization's strategic initiatives.
  • Consistently look for new and creative ways to gain new members for client organizations through proactive research
  • Perform member prospecting and membership outreach, focusing on recruitment and retention events
  • Lead registration efforts for all events including but not limited to create online registration, create/run weekly registration reports and assist with on-site registration at client events as needed
  • Support the processing of membership dues and other related invoices
  • Update the website, as needed, with new information on membership programs, benefits, etc.
  • Draft a variety of membership communications, to include emails, annual letters for renewals, etc.

This Role Might Be for You If

  • You have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload
  • You possess excellent written and verbal communications skills
  • You exhibit a strong customer service orientation, including the demonstrated ability to tailor communication to various audiences
  • You have the ability to travel up to 10%

Basic Qualifications

  • Bachelor's degree from an accredited four-year institution
  • 2-6 years of relevant professional experience
  • Membership sales or development experience

Preferred Qualifications

  • Experience in a nonprofit or agency environment
  • Previous experience in budget management and forecasting
  • Database management experience (Socious preferred)
  • Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people regardless of position or compensation an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.


Posted: 2021-06-30 Expires: 2021-08-01

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Membership and Operations Coordinator

Chicago, IL 60611

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