21 days old

Member and Visitor Services Seasonal Lead Representative

Denver Botanic Gardens
Denver, CO 80206
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Job Summary: Seasonal position plays a leadership role in supporting the Member and Visitor Services Department. This position will operate as first point of contact for elevated Visitor Services challenges. Responsibilities include, but are not limited to facilitating break coverage, front-of-house volunteer coverage, customer service issues and crowd management. This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions. The incumbent must have the ability to accurately enter data, process transactions, count money and balance a cash drawer in a fast-paced and high-volume environment.

Career Type: Part-time Seasonal

Compensation: $17.00 Per Hour

Education/Experience: Graduation from high school or the possession of a GED; one to two years related experience and/or training; or equivalent combination of education and experience. Individual must be a reliable self-starter with problem resolution skills. Must be detail oriented and flexible. Must possess excellent customer service skills and written, spoken communication skills and analytical skills. Demonstrate strong proficiency with standard office equipment and software including Microsoft Office, PowerPoint, Publisher, Excel, Outlook, Word and Microsoft Outlook. Must be flexible and able to handle multiple and changing priorities. Must be a self-motivated team player with the ability to meet deadlines, remain flexible, approach projects proactively, and provide intentional feedback to the team. Must be able to maintain confidentiality of information. Weekend and evening work required.

Essential Job Duties:

  • Provides outstanding customer service to all staff, visitors, and DBG customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
  • Proactively seeks to be knowledgeable of all DBG horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
  • Facilitates break coverage for staff and volunteers.
  • Focuses on developing and implementing fast, efficient and organized crowd management strategies
  • Functions as Manager on Duty for assigned areas.
  • Maintain regular admissions hours, as well as operate during special events, including evenings and weekends.
  • Operates as first point-of-contact for customer service issues and addresses them within Denver Botanic Gardens guidelines and expectations.
  • Opens, closes and reconciles daily ATMS shifts.
  • Create bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
  • Handle all aspects of onsite membership sales, including but not limited to taking payment through ATMS, recording member data in Raiser's Edge and printing member cards. Help members with redemption of complimentary tickets to York St. and Chatfield Farms events.
  • Run daily attendance and member reports.
  • Greet meeting/event guests and contact appropriate staff.

Other Job Duties:

  • Assist in processing Lost & Found items and wheelchair/stroller check-out at assigned location.
  • Act as a positive role model.
  • Help members and non-members with account management.
  • Stock and maintain brochures, rack cards, etc at Information Desks
  • Work with all departments to assure highest quality experience for all Denver Botanic Gardens York St and Chatfield Farms visitors within the Visitors Center, Ticket Booths, Mordecai Children's Garden and throughout the Gardens.
  • Perform other duties or special projects as requested by management.


Posted: 2021-06-04 Expires: 2021-07-06

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Member and Visitor Services Seasonal Lead Representative

Denver Botanic Gardens
Denver, CO 80206

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