9 days old

Member and Visitor Services Representative

Denver Botanic Gardens
Denver, CO 80206
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Job Summary: Provides a positive visitor experience through prompt, pleasant, and courteous service. Processes transactions for items at Denver Botanic Gardens including, but not limited to, general admission, memberships, classes, events, and tours. Oversees lost and found and wheelchair and stroller checkout. This position requires several forms of communication with the public, including but not limited to phone, computer, and in-person interactions. The incumbent must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment.

Career Type: Part-Time

Compensation: $17.86-$20.19 per hour

Education/Experience: High School diploma or GED required. Minimum one year's experience working in admissions in a museum/cultural environment or similar type organization preferred. Must be detail-oriented and flexible. Possess excellent inbound and outbound customer service phone skills as well as written and spoken communication skills and strong analytical skills. Strong computer skills in Windows-based applications, retail POS software management, and Raiser's Edge and ATMS software preferred.

Essential Job Duties:

  • Provides outstanding customer service to all staff, visitors, and DBG customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
  • Proactively seeks to be knowledgeable of all DBG horticulture, exhibits, programs, and events to reflect the experience and brand at the Gardens.
  • Opens closes and, reconciles daily ATMS shifts.
  • Create bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
  • Handle all aspects of onsite and phone membership sales, including taking payment through ATMs, recording member data in Raiser's Edge, and printing member cards.
  • Help members with the redemption of complimentary tickets to York St. and Chatfield Farms events.
  • Run daily attendance and member reports.
  • Help members and non-members with account management.
  • Oversee lost and found and wheelchair and stroller checkout and at Information Desks in Boettcher Memorial Center and Freyer-Newman Center.
  • Stock and maintain brochures, rack cards, etc at Information Desks
  • Greet meeting/event guests and contact appropriate staff.

Other Job Duties:

  • Maintain regular admissions hours, as well as operate during special events, including evenings and weekends as necessary.
  • Act as a positive role model.
  • Work with all departments to assure the highest quality experience for all DBG visitors within the Visitors Center, Resource Center, Mordecai Children's Garden, and throughout the Gardens.
  • Perform other duties or special projects as requested by management.


Major benefits include the choice of medical plans, dental, vision and life insurance, medical and daycare Flexible Spending Account (FSA) and Healthcare Spending Account (HSA); a generous retirement plan plus paid holidays, vacation, personal and sick time and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP), an ECO pass and a complimentary Denver Botanic Gardens membership, access to Gardens education classes, and summer concert tickets.

Employment Requirement:
Denver Botanic Gardens employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment.


Posted: 2021-09-08 Expires: 2021-10-10

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Member and Visitor Services Representative

Denver Botanic Gardens
Denver, CO 80206

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