15 days old

Manager of HR Operations

Rapid Response Monitoring
Syracuse, NY 13201
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About Us

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Role Summary

The Manager of HR Operations will lead and direct many core functions of the HR Department, including benefits, leave management, and the implementation of company policies and practices. This role is responsible for creating and administering HR initiatives that align business objectives with people practices throughout the Company. Additionally, the position cultivates partnerships across HR functions to deliver value-added service and guidance to management and employees that reflects the strategic goals of the organization.


  • Provide department overview of training/onboarding protocols for new organization staff
  • Mentor and coach HR staff regarding HR and employee related inquiries while providing timely feedback and mentorship
  • Partner with the Executive Leadership team to align HR initiatives with agreed upon objectives
  • Identify ways to create and improve policies and procedures, assist with development and implementation programs, procedures and guidelines that align our workforce with the strategic goals of the company
  • Coach and mentor managers on company disciplinary processes and provide best practices guidance on employment issues
  • Assess needs and develop Training Programs to help resolve identified skill gaps
  • Ensure compliance requirements are met through organizational and procedural measures
  • Support and guide HR personnel, management, and other staff in all RRMS locations when complex, specialized, and sensitive questions/issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and processing terminations
  • Collaborate with department managers to develop job descriptions that are consistent with company standards and appropriately convey clear expectations
  • Manage employee relations issues effectively and respectfully
  • Assess and develop existing and new policies and procedures to ensure enforceability with legal standards, and alignment with company mission, objectives, and employee satisfaction
  • Proactively assign transactional and administrative tasks among the HR Team to achieve efficiency with a focus on the core responsibilities of their roles and desired career development
  • Ensure that an effective performance management program is in place and utilized to drive a high performing culture

Basic Qualifications

  • Bachelor's degree or equivalent in Human Resources, Business, Organizational Development or related study or four years of additional HR experience beyond the below required experience
  • Minimum five years of experience in progressively senior-level Human Resource positions
  • Expertise in HR principles and practices
  • Advanced knowledge of various employment laws
  • Ability to adapt to a fast-paced work environment and prioritize workload accordingly while leading a team

Preferred Qualifications

  • SHRM or PHR Certificate
  • Consulting and conflict resolution skills
  • Strong understanding of state and federal requirements and regulations
  • Successful record of developing and executing HR programs on a scale

EOE Statement

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify


Posted: 2021-11-16 Expires: 2021-12-18

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Manager of HR Operations

Rapid Response Monitoring
Syracuse, NY 13201

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