25 days old

Journal Manager - Production

Oxford University Press
Cary, NC 27513
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Oxford University Press

Business Services

Posted: June 06, 2022
Cary, NC, USA

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

More about OUP

Advancing Knowledge and Learning

  1. Provide regular, accurate reports to clients to an agreed schedule, demonstrating production performance against agreed goals, providing contextual information and analysis, and where appropriate making recommendations to improve processes and performance.
  2. Consult with clients on options for all aspects of the production process, making recommendations and highlighting risks to ensure strong, sustainable processes that match client needs and meet client expectations.
  3. Ensure any updates to client requirements are promptly and accurately communicated to the relevant internal teams, to support effective delivery of content and services to agreed standards.
  4. Act as the point of contact for queries and feedback received from the client, responding in a timely and professional manner and, where appropriate, engaging internal teams to resolve issues, provide analysis, and improve performance.
  5. Proactively communicate any updates or changes to the production process relevant to the client, soliciting feedback or decisions where required.
  6. As required, represent OUPs production services in conference calls and face-to-face meetings with clients, including occasional travel.
  7. Collaborate with other production teams and internal stakeholders to achieve department and business goals and to ensure an outstanding experience for customers and clients during the production process.


  • Excellent communication skills
  • Good organizational skills
  • Superior negotiation and influencing skills
  • Ability to work independently, handle multiple projects simultaneously, and work to tight deadlines
  • Ability to work in a team
  • Ability to learn quickly and work flexibly with varied software
  • Ability to comprehend and communicate complex information
  • Good IT skills

  • Advanced computer skills
  • Experience in a production environment
  • Experience in a publishing environment
  • Experience of client account management
  • Excellent presentation skills

Position Location: This position can be done in a hybrid capacity going into the office 3-4 times a month (NY, MA, or NC), or can be done remotely in the United States. This role is a 6-month long contract.

GJC Level: I4 (for internal purposes only)

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Posted: 2022-06-07 Expires: 2022-07-09

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Journal Manager - Production

Oxford University Press
Cary, NC 27513

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