IVR Application Developer

Rapid Response Monitoring is seeking a detail-oriented Application Developer who is interested in specializing in IVR to serve as part of a high performing programming team creating and maintaining programs and applications in a critical response environment that requires 99.999% network and system uptime. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. The IVR Developer role includes enhancing, maintaining, and supporting our IVR based applications. Strong developer and business analysis skills are necessary.

As an IVR Application Developer, your primary responsibility is to develop and maintain Natural Language Interactive Voice Response (IVR) applications. The position involves the design, development and tuning of complex voice response applications for our customers. The position requires continuous learning to keep Rapid Response on the cutting edge of natural language speech, artificial intelligence and related technologies.

Responsibilities

• Development of IVR applications using VoiceXML markup language
• Design speech enabled grammars using GrXML
• Ongoing tuning of IVR and grammar performance in production environment
• Ongoing tuning of call progress analysis (CPA) to optimize machine versus human detection
• Integrate the IVR to data systems utilizing Web Service APIs

Basic Qualifications

• Associates Degree, or equivalent military experience
• 1 years developing and supporting speech enabled IVR applications
• Ability to work effectively and efficiently in a fast-paced environment
• Excellent written and verbal communications
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance
• Rapid Response prides itself in being a drug-free workplace

Preferred Qualifications

• Proficiency in design and development of NLU based speech applications
• Experience with Aspect Prophecy IVR platform and Nuance ASR & TTS products

COVID-19 Requirements

• Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more
• Booster shot is required 2 months after Johnson & Johnson or 5 months after second dose of Pfizer/Moderna

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Sick Time
• Paid Vacation Time
• The opportunity to make an impact on communities across the country every day

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.

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