29 days old

IT Technician III - Team Lead

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232
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  • Job Code
    112966581
AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Egg Harbor Twp, NJ

POSITION SHIFT: Days

POSITION STATUS: Full-Time

REQ_NUM: 01-23764

Department: AIT Technical Infrastructure

Hours Per Week 40

Holidays Required? No

Job Category: *All Full Time Jobs

Location: Egg Harbor Twp

Weekends Required? No


POSITION SUMMARY

The Information Technology Technician III (Lead) under management of the IT Technical Manager serves as a senior member of the technical support team and supports and maintains the organization's computer devices and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware, equipment, operating systems and software while ensuring optimal performance. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation. This role is responsible for researching, evaluating and recommending new technologies.

This position requires on-call responsibilities and rotational shift coverage (early and late shifts).

QUALIFICATIONS

EDUCATION: Associate degree or technical diploma in the field of computer or information systems required.

LICENSE/CERTIFICATION:

* A+ Certification, required.

* Valid Driver's license required.

* Microsoft Certified Solutions Associate Certification or equivalent Operating Systems Certification required.

* Applicable technical course work certifications may be substituted.

EXPERIENCE:

Required:

* Minimum five (5) years' experience.

* Excellent analytical and problem solving skills required combined with the ability to provide quick resolution to problems.

* Strong verbal, written communications skills required.

* Must be customer service oriented and believe in AtlantiCare's Values, collaboration, adaptability and initiatives.

PERFORMANCE EXPECTATIONS

* Ability to mentor Information Technology Technician I and II and demonstrates proficiency of those roles.

* Assists with high level complex projects from conception to completion. Aligns work efforts to meeting timelines and proactively remediates any barriers to success, including analysis, testing, documentation, problem resolution and implementation of devices and supported applications.

* Works with manager to monitor, review and implement necessary process changes (i.e.: trouble ticket trending, change management, work flow, documentation, cross training, etc.) achieving established service level agreements. Proactively monitors and rounds areas to seek out and resolve problems and/or mitigate them before the problem manifests itself to the end user client.

* Assists in coordinating and prioritizing the work of the Information Technology Technicians.

* Responsible for planning, testing, and documenting procedures and workflow changes plus the informational sharing to teammates and others as needed. Leads in the development of training materials, policies and procedures working in collaboration with other Information Technology Technicians.

* Acts as first level escalation point for team members.

* Works with manager to lead, motivate and promote positive team morale.

* Ensures a smooth and thorough turnover process to technical and operational support.

* Handles complex application features and technical designs. Investigates and assists in developing a proposed solution to business sponsored initiatives. Relies on experience and judgment to plan and accomplish.

* Continuously seeks to improve and strengthen technical and interpersonal skills as well as an active and positive participant in all team meetings and activities as pertaining to the job, including evaluating and recommending device changes.

* Rapidly absorbs new information and applies it effectively.

* Assists in the selection and purchase of hardware/software and related equipment that meets business needs. Recommends IT related enhancements to meet both current and future needs.

* Maintains current and accurate list of hardware assets as required in the IT database application.

* Maintains a high level of proficiency with standard infrastructure and departmental applications.

* Research problems using available resources with minimal supervision using tools and resolution methods.

* Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making.

* Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of AtlantiCare.

* Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.

* Performs other duties as assigned.

* Adheres to AtlantiCare and AIT Policies and Procedures.

* Utilizes the ITIL framework in the areas of incident, change and problem management services within AtlantiCare.

WORK ENVIRONMENT

This position requires balancing, climbing, fingering, grasping, hearing, kneeling, reaching, reading, seeing, speaking, standing and stooping a majority of the time. The ability to carry, lift, push and pull up to 75 lbs. required. Occasional driving also required.

REPORTING RELATIONSHIP

Reports to the IT Technical Manager.

Date Reviewed: Human Resources Function Head

Essential functions for this position are identified by an asterisk *.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

PI112966581

<b>AtlantiCare Regional Medical Center</b><br/><br/>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.<br/><br/><br/>Egg Harbor Twp, NJ<br/><br/><b>POSITION SHIFT: </b>Days<br/><br/><b>POSITION STATUS: </b>Full-Time<br/><br/><b>REQ_NUM: </b>01-23764<br/><br/><b>Department: </b>AIT Technical Infrastructure<br/><br/><b>Hours Per Week </b>40<br/><br/><b>Holidays Required? </b>No<br/><br/><b>Job Category: </b>*All Full Time Jobs<br/><br/><b>Location: </b>Egg Harbor Twp<br/><br/><b>Weekends Required? </b>No<br/><br/><br/>POSITION SUMMARY<br><br>The Information Technology Technician III (Lead) under management of the IT Technical Manager serves as a senior member of the technical support team and supports and maintains the organization's computer devices and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware, equipment, operating systems and software while ensuring optimal performance. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation. This role is responsible for researching, evaluating and recommending new technologies. <br><br>This position requires on-call responsibilities and rotational shift coverage (early and late shifts). <br><br>QUALIFICATIONS<br><br>EDUCATION: Associate degree or technical diploma in the field of computer or information systems required.<br><br>LICENSE/CERTIFICATION: <br><br>* A+ Certification, required. <br><br>* Valid Driver's license required. <br><br>* Microsoft Certified Solutions Associate Certification or equivalent Operating Systems Certification required. <br><br>* Applicable technical course work certifications may be substituted.<br><br>EXPERIENCE:<br><br>Required: <br><br>* Minimum five (5) years' experience. <br><br>* Excellent analytical and problem solving skills required combined with the ability to provide quick resolution to problems. <br><br>* Strong verbal, written communications skills required. <br><br>* Must be customer service oriented and believe in AtlantiCare's Values, collaboration, adaptability and initiatives.<br><br>PERFORMANCE EXPECTATIONS<br><br>* Ability to mentor Information Technology Technician I and II and demonstrates proficiency of those roles.<br><br>* Assists with high level complex projects from conception to completion. Aligns work efforts to meeting timelines and proactively remediates any barriers to success, including analysis, testing, documentation, problem resolution and implementation of devices and supported applications.<br><br>* Works with manager to monitor, review and implement necessary process changes (i.e.: trouble ticket trending, change management, work flow, documentation, cross training, etc.) achieving established service level agreements. Proactively monitors and rounds areas to seek out and resolve problems and/or mitigate them before the problem manifests itself to the end user client. <br><br>* Assists in coordinating and prioritizing the work of the Information Technology Technicians.<br><br>* Responsible for planning, testing, and documenting procedures and workflow changes plus the informational sharing to teammates and others as needed. Leads in the development of training materials, policies and procedures working in collaboration with other Information Technology Technicians. <br><br>* Acts as first level escalation point for team members.<br><br>* Works with manager to lead, motivate and promote positive team morale.<br><br>* Ensures a smooth and thorough turnover process to technical and operational support.<br><br>* Handles complex application features and technical designs. Investigates and assists in developing a proposed solution to business sponsored initiatives. Relies on experience and judgment to plan and accomplish.<br><br>* Continuously seeks to improve and strengthen technical and interpersonal skills as well as an active and positive participant in all team meetings and activities as pertaining to the job, including evaluating and recommending device changes.<br><br>* Rapidly absorbs new information and applies it effectively. <br><br>* Assists in the selection and purchase of hardware/software and related equipment that meets business needs. Recommends IT related enhancements to meet both current and future needs. <br><br>* Maintains current and accurate list of hardware assets as required in the IT database application.<br><br>* Maintains a high level of proficiency with standard infrastructure and departmental applications.<br><br>* Research problems using available resources with minimal supervision using tools and resolution methods. <br><br>* Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making.<br><br>* Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of AtlantiCare. <br><br>* Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.<br><br>* Performs other duties as assigned.<br><br>* Adheres to AtlantiCare and AIT Policies and Procedures.<br><br>* Utilizes the ITIL framework in the areas of incident, change and problem management services within AtlantiCare.<br><br>WORK ENVIRONMENT<br><br>This position requires balancing, climbing, fingering, grasping, hearing, kneeling, reaching, reading, seeing, speaking, standing and stooping a majority of the time. The ability to carry, lift, push and pull up to 75 lbs. required. Occasional driving also required.<br><br>REPORTING RELATIONSHIP<br><br>Reports to the IT Technical Manager.<br><br>Date Reviewed: Human Resources Function Head <br><br>Essential functions for this position are identified by an asterisk *.<br><br>The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.<br/><br/> <img src="https://analytics.click2apply.net/v/JBmleqcpjjyYsPJVfXNYe"> <p>PI112966581</p>
Posted: 2019-08-20 Expires: 2019-09-21

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IT Technician III - Team Lead

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232

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