16 days old

IT Endpoint Technician

University of Pittsburgh
Pittsburgh, PA 15260
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Pitt IT ResNet - Pennsylvania-Pittsburgh - (22009219)

The University of Pittsburgh is seeking a qualified IT Endpoint Technician. This position is responsible for providing Tier II support for workstations, printers, and other devices using remote tools and providing in-person support. The position shares responsibility for managing the operations at the Drop-In Support Desk at the University of Pittsburgh's University Store on Fifth. The IT service desk assists students, faculty, and staff with technology-related needs.

These needs may include but are not limited to:
  • wireless network configuration,
  • password and account assistance,
  • mobile device configuration,
  • computer software installs,
  • and general computer troubleshooting.

The position requires knowledge and troubleshooting experience with Macintosh and Windows operating systems and major applications used on both platforms including Microsoft Office. Position requires managing tasks efficiently while meeting deadlines and the incumbent must have excellent oral and written communication skills. Position also assists with administrative tasks such as personnel hiring, management and scheduling of approximately 30 student employees.Pitt Information Technology (Pitt IT) creates experiences that delight, inspire, and empower people to impact education, research, and the broader community. Your efforts will be supporting a world-renowned teaching and research facility.

Pitt IT is committed to representing the diverse community we serve; to value and promote equity, humanity, and diversity. We encourage qualified individuals to apply and join us in leveraging the strengths of people belonging to every race, ethnicity, nationality, religion, gender, gender-identity, neuro-variance, sexual orientation, age, disability, and veteran status. Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh-ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of "America's Best Large Employers."

Equivalent combinations of education, relevant experience, and industry certifications may be considered per University guidelines.Extensive knowledge of Windows and Mac operating systems and networking technology required.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.

Department Details Pitt is one of the oldest institutions of higher ed in the U.S. Pitt people have defeated polio, unlocked the secrets of DNA, led the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments. Your efforts will be supporting a world-renowned teaching and research facility. Pitt IT provides innovative services that support teaching, learning, research, and administrative functions at the University. We are committed to leveraging resources to: enhance the experience of students, faculty, and staff; drive the digitization of campus; facilitate community engagement; and accelerate regional impact. Include complete employment history on application and attach resume specifically to this req #.
Assignment Category Full-time regular
Job Classification Staff.Systems/Programmer.II Non-Exempt
Campus Pittsburgh
Minimum Education Level Required Baccalaureate
Minimum Experience Level Required 2-3 years experience
Work Schedule Mostly M-F bus hours, but will vary needing to match hours of operation at different drop-in support sites, one of which is the University Store on Fifth which has some evening and weekend hours.
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents Resume
Optional Documents Cover Letter


Posted: 2022-11-18 Expires: 2022-12-20

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IT Endpoint Technician

University of Pittsburgh
Pittsburgh, PA 15260

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