30 days old

Individual Engagement & Gift Manager

United Way of Great Knoxville
Knoxville, TN 37921
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  • Job Code
    191087776
Position Summary

The Manager of Individual Engagement & Gifts will oversee relationship building and management with key donor groups under $10,000 and work with the Director of Major Gifts to grow donors to the $10k+ level and the strategy team to create strategies for growth. Will adhere to the principles and philosophy of United Way of Greater Knoxville (UWGK).

Key responsibilities
  • Implement engagement strategies to reach goals related to Individual-Resource Development (RD) to meet the annual campaign goal. Develop, maintain, and support relationships with individuals that currently support our mission.
    • Creates and manages individual donor (up to $10,000) communications throughout the calendar year
    • Identifies and directly engages donors that are part of company campaigns
    • Foster Individual Giving Relationships with the Director of Major Gifts
    • Solicit & engage new individual donors at all giving levels
  • Actively engage individual donor(s); be customer, donor, and volunteer-centered at all times
    • Identify new avenues for public communication regarding our work
    • Donor specific engagement communication
  • Serve as staff liaison along with the Director of Major Gifts to Affinity Groups; identifies and implements new affinity groups for increased donor engagement
    • Develop strategies and plan to engage donors increased volunteering leads to increased giving
  • Individual Donor Data management
    • Responds to data requests from donors
    • Manages data for individual givers
    • Supports engagement events for major gifts; creates and organizes events for lower giving thresholds
    • In tandem with the Director of Major Gifts, develops and manages a comprehensive individual donor communication strategy focused on retention and recruitment
Qualifications:
  • Bachelor's degree in Liberal Arts, Business, Nonprofit, or related field. Equivalent life experience accepted.
  • Two-three years of experience in resource development, fundraising, special events, and planned giving.
  • Background in complex organizations of commensurate size and scope.
Knowledge, Skills, and Abilities
  • Passion for the mission and values of United Way.
  • Skilled at effectively presenting information and ideas to executive teams, volunteers, and the board of directors.
  • Ability to communicate clearly with stakeholders to inspire trust
  • Outstanding interpersonal, coaching, and listening skills, with the ability to communicate positively within all levels of the organization.
  • Thrive in a dynamic environment and able to work on various projects simultaneously.
  • Recognized for both emotional intelligence and intellectual rigor.
  • Committed to exploring new ideas and innovative approaches to solving problems.
  • Must be COACHABLE.
  • Ability to plan, organize, and perform various duties applying a wide range of procedures and rules.
  • Attention to detail, a high degree of accuracy, reliability, timeliness, alertness, and use of judgment.
  • The ability to write, use creativity, and maintain concentration.
  • Access to and use confidential data where discretion/sensitivity is of utmost importancemature judgment and confidence.
  • Active listening is essential.
  • Fluent in the English language, both oral and written, including correct punctuation, spelling, and grammatical usage.
  • Ability to complete basic math and review and interpret reports and graphs.
  • Proficient in the latest Microsoft Office Environment (Word, Excel, PowerPoint, Outlook).
Desirable, But Not Required
  • Understands the local community and the unique challenges and opportunities available.
  • Demonstrated understanding of strategic development efforts for an organization that generates significant revenue through fundraising annually. Show progressive thinking, knowledge of philanthropic trends, and best practices in donor-centered fundraising.
  • Experience with data management and reporting is strongly desired.
  • Experience planning fundraising events.
  • Excellent relationship cultivation skills and the ability to engage donors across multiple income levels. Ability to relate with a diverse group of individuals or organizations. Must demonstrate comfort in socializing professionally in intimate settings and at more significant social events.
  • Attention to detail and follow through on all elements of work.
  • Experience in working with volunteer boards and committees.
  • Comfort and proficiency with presentation skills in one on one and small group settings.
  • Understanding of and commitment to the mission, vision, and goals of United Way.
Competencies
An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for achieving assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes, and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWGK and the movement. Demonstrates a commitment to UWGK's values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information and recommend a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed regularly. Ensure that processes, systems, and resources are available and direct them appropriately to enable the team to accomplish its goals and objectives efficiently. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and uncertainty.

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down, and across the organization to achieve expected organizational results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.

Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of their team. Is able to reasonably "take risks. Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.

Other Duties

These job responsibilities are to be the main emphasis of this position. As with every job at UWGK, it is not possible to define jobs precisely. Duties, responsibilities, and activities may change with or without notice. Should the need exist, every person in the organization will assist in ensuring an efficient and cooperative environment.

Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to:
  • Sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear
  • Frequently required to walk
  • Occasionally required to stand and stoop, kneel, crouch, or crawl
  • Must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds
  • Specific vision abilities this job requires include close and distance vision, with or without correction.
  • Must be available to meet with donors and prospects according to their schedule, often in the early morning, evenings, and the weekend on limited occasions. Must be able to provide own transportation to such meetings at various locations in the Greater Knoxville area.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.?Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position and the location of duties necessary require flexibility, as many job duties may need to be performed in various locations, including but not limited to Property Partner sites, Partner Homeless Service Agency sites, and other networking activity locations.
  • The Main office has a typical office environment.
ABOUT UNITED WAY OF GREATER KNOXVILLE

United Way of Greater Knoxville is a vibrant organization committed to mobilizing the caring power of the communities we serve in ways that benefit us all. Led by a dynamic leadership team, we have tremendous opportunities for growth and transformation. Due to the changing nature of our work, we are seeking relationship-driven, forward-thinking, and action-oriented individuals to join our team. We enthusiastically encourage candidates from diverse backgrounds to apply.

United Way of Greater Knoxville Diversity, Equity & Inclusion Statement
We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you who you are.
We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for every person's health, education, and financial stability in every community.
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.
We strive to include diversity, equity, and inclusion practices at the center of our daily work.
We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity, and inclusion for every person in every community.

LIVE UNITED.







PI191087776

Posted: 2022-09-07 Expires: 2022-10-09

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Individual Engagement & Gift Manager

United Way of Great Knoxville
Knoxville, TN 37921

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