Best Friends recently received a 2022 Top Workplaces USA award from Energage. Visit the Best Friends Animal Society page on the Energage Top Workplaces award winners site here to learn more. Not only do we take pride in cultivating a welcoming and supportive community and culture for our employees, but we also offer competitive benefits that make it easy to see why we were granted such an awesome award! Take a look for yourself! We offer competitive pay, medical, dental, vision, basic and supplemental life insurance, short and long-term disability, dependent care reimbursement, pet sitting reimbursement when traveling for work, flexible spending account, health savings account, generous paid time off, paid holidays, auto insurance discount, and legal and identity theft coverage. ?For added well-being support, we offer Pawternity Leave for employees to have time to care for their personal pets, mental health support, and an employee assistance program. We also offer a generous 401k savings plan. Do you want to love where you work? Look no further and apply online today!

Location: Remote (within the US)

Hiring Range: This position is anticipated to start between $64,480 to $76,250 annually, depending on experience.

Application deadline: March 22, 2023

Anticipated timeline for initial phone screenings: The week of April 3rd, 2023

Interviews begin: The week of April 17th, 2023

Position Summary: This position serves as liaison to our managers and employees and identifies opportunities for collaboration in driving culture and understanding of Best Friends. To support staff throughout their tenure with Best Friends compassion in each step/phase of the employee lifecycle.

Essential Duties / Responsibilities:

Culture

• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. Responsible and accountable for the culture you add to our team dynamic.
• Collaborate with the team on engagement opportunities and the survey. Participate in organization-wide engagement events including appreciation events, New Hire Onboarding, and various staff celebrations.

Onboarding/Off-boarding

• Build relationships with new employees to ensure they feel valued, welcomed, and appreciated, increasing the likelihood that employees will establish a positive connection with Best Friends. Actively participate in the New Hire Onboarding Program.

Management Support

• Develop subject matter expertise for assigned portfolio. Act as point of conduct for all things HR for designated portfolio. Provide portfolio updates and insight to the People & Culture team to enhance the employee experience.
• Develop and present strategies that will assist managers in understanding the importance of a job description related to performance management and help understand HR guidelines and processes.
• Partner with management on employee relations issues to ensure a resolution is reached before escalation. Manage employee relations cases within portfolio including performance correction and grievances.
• Conduct exit interviews and onboarding surveys with staff members. Track engagement touch points and employee relations case data. Recognize outcomes in alignment with pillars of engagement. Identify patterns and trends. Share data with senior leadership and make recommendations for improvement.
• Assist managers in connecting with their teams through teambuilding activities, workshops and in unexpected crises or natural disasters.

Employee Support

• Serve as a liaison to all employees as the go-to person for questions and concerns.
• Address employee relations issues to ensure a resolution is reached before the issue becomes complex.
• Conduct small group trainings such as preparing for performance conversations, difficult conversations, and other relevant training as needed.
• Assist the employee in unexpected crises or natural disasters.
• Other duties as assigned.

Skills and Experience:

• Minimum 3-5 years of HR experience.
• Minimum 3 years experience dealing with employee relations issues.
• Must have bachelors or masters degree in human resources, business administration, psychology, or related field.
• PHR, SHRM-CP or CERS certification a plus.
• Demonstrated experience in various HR functional areas including and not limited to benefits, recruiting, leave and change management.
• Demonstrated ability to be organized, proactive in follow-up and follow-through; continual attention to detail and ability to juggle multiple competing tasks, projects and demands.
• Must have knowledge of multi-state employment related laws and regulations.
• Must be able to travel 25% of the time.
• Must be able to work in a fast-paced environment with demonstrated ability to make sound judgments and effectively solve problems in a professional manner.
• Strong interpersonal skills. Ability to handle sensitive and confidential information appropriately.
• Must be able to gain credibility with all levels of employees quickly and build relationships.
• Willingness to learn new skills, systems, and methodologies.
• Able to work evenings and weekends as needed.
• Fluent in Microsoft Word, Excel, Outlook, and Teams.
• Knowledge of Workday and Trello, preferred.
• Animal welfare experience a bonus.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Best Friends Animal Society.