27 days old

HR Operations Partner

Oxford University Press
Cary, NC 27513
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Oxford University Press

HR Operations

Posted: July 15, 2022
Cary, NC, USA

We are the worlds largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.

More about OUP

Advancing Knowledge and Learning


Oxford University Press has an exciting opportunity in our Americas Human Resources (HR) department. We are looking for an experienced and engaging HR Operations Partner to join our team and play a key role in a number of HR initiatives and functions as part of the Global People Services Team. This opportunity will include a full-time work schedule. The HR Operations Partner will support a team providing a strong and professional HR support service in the Americas. You will contribute to all HR administrative, transactional and advisory activities around the employee lifecycle, benefits, payroll and retirement processes. You will act as an escalation point for queries and provide stakeholders with accurate and clear advice and updates, as well as involvement in periodic organizational initiatives and ad-hoc projects.

Responsibilities include, but are not limited to:
  • Support the functions of the People Services Team for the Americas (US, Canada and Latin America), including HR Administration, Payroll, Benefit, HRIS and Advisory activities. Support the team in delivering excellent customer service to internal colleagues, external partners and stakeholders and be a point of escalation for the team
  • Work with the HR Systems & Data team to ensure data integrity of the US UKG Pro system (HR, Payroll and Benefits) and the transfer of the data to the global SuccessFactors HRIS. Ensure compliance with internal ISDP and external GDPR rules and regulations
  • Maintain US retirement plans, including the administrative and operational relationship with the recordkeeper (e.g., employee enrollments, forfeiture analysis & reconciliation, etc.)
  • Manage annual audits of payroll and retirement plans. Work with internal and external auditors as required
  • Serve as a primary point of contact for benefit plan vendors and third-party administrators to ensure compliance in benefit administration
  • Consult with and advise colleagues and management regarding eligibility, plan provisions, and other benefits related matters
  • Administer retiree medical plans and support finance on annual audit requests
  • Assist with coordination, planning, and rollout of Open Enrollment, including written communications and open enrollment meetings
  • Reconcile and process benefits invoices to ensure accurate and prompt payment
  • Assist with all internal audit processes; including reviewing and updating administration processes to ensure accuracy
  • Involvement in annual salary review and bonus processes, with assistance of the HRBPs and business. Responsible for the data integrity of the information used in the processes
  • Create and implement policies and procedures around the People Services functions, in accordance with governmental regulations for the countries served. Use a continuous improvement approach to regularly review these and ensure supporting documentation is in place
  • Proactively look for opportunities to move transactional and administrative tasks into the team to allow HR specialists to focus on the core activities of their roles.

  • 5+ years experience in an HR Operations Role and ideally 2+ years specific experience in an employee benefits role with general knowledge of laws and regulations, such as HIPAA, FMLA, COBRA, ADA, ACA, etc.
  • Knowledge of ERISA rules and US labor laws. Knowledge of Canadian and Latin American labor laws preferred but not required
  • Familiarity with UKG Pro preferred as well as SAP Success Factors or other HRIS systems
  • Excellent oral and written communication skills
  • Ability to read and comprehend complex correspondence; must understand welfare and retirement plan documents
  • Ability to write correspondence to employees, management, and vendors via internal and external memorandums and reports
  • Ability to effectively present information to management or others in a group or individual setting
  • Ability to perform complex calculations when reconciling billing statements and calculating insurance premiums, deductibles, out-of-pocket maximums, etc. as related to daily tasks
  • Ability to utilize SOPs to work independently under limited supervision and heavy deadlines
  • Strong organizational and time management skills
    Meticulous attention to detail
  • Strong computer literacy, including Microsoft Office and related business and communication tools in particular, demonstrable, intermediate Excel skills (pivot tables, VLOOKUP, etc.)
  • Must be able to take initiative, work independently, and maintain confidentiality
  • Ability to work efficiently and effectively in a virtual environment
  • Team management experience preferred.

Position Location: This position is hybrid in Cary, NC.

GJC: I5 (For internal purposes only)

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Posted: 2022-07-16 Expires: 2022-08-17

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HR Operations Partner

Oxford University Press
Cary, NC 27513

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