16 days old

Head Usher

New York, NY 10019
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EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Job Title: Head Usher

Job Classification: Seasonal & Part Time. IATSE Local 306 Union Membership Required.

Reports To: House Manager & Assistant Director, Rentals & Venue Operations

Scheduling: Varies based on performance schedules and FOH needs. Evenings and weekends are regularly required.

Job Overview:The Head Usher supervises the usher staff, who work as a team in our hospitality-minded environment and assist in our patrons' experience by ensuring a comfortable and safe experience for all. This position requires strong customer service skills and the ability to partner with management to ensure a smooth front-of-house operation for all Mainstage performances and events. The Head Usher works in concert with the House Manager to ensure that all guests have a memorable and positive experience. This person will be a public facing representative of City Center and must demonstrate a passion for supporting a great guest experience while upholding City Center's mission, and our commitment to being an anti-racist organization.

  • Enforce all New York City Center policies in collaboration with the House Manager and New York City Center management
  • Attends operations meetings for all performances, special events, and other theater engagements
  • Schedules ushers and substitute ushers for all performances and events
  • Provides ongoing training and supervision of staff on house operations, evacuation procedures and best practices for customer service in accordance with NYCC protocols
  • Tracks usher attendance & timeliness
  • Creates payroll worksheet weekly
  • Uphold the union collective bargaining agreement
  • Assigns daily usher positions and keeps appropriate records
  • Greets, directs, and aids patrons while actively engaging in a courteous and helpful manner
  • Solves customer service issues decisively and elevates to House Manager, when appropriate
  • Assists with seating late arrivals, patrons with mobility issues and mobility equipment, as needed
  • Oversees and maintains uniforms and necessary equipment for the usher team
  • Performs all duties in a fast-paced, quickly changing environment, while maintaining a friendly, professional and calm demeanor

  • Previous theater usher experience required
  • IATSE Local 306 Membership
  • At least 5 years of experience in a customer service environment
  • Positive attitude with the ability to work as a team player
  • Frequent and extended standing, walking and physically moving throughout the theatre
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekend, and some holidays required

To be successful in this role, you will be expected to demonstrate:
  • Strong communication skills and a customer service attitude
  • Comfortable working in a fast-paced environment as part of a larger team
  • Knowledge of foreign language(s) is a plus but not required

As a valued member of the City Center team you will receive:
  • Pay rate of $749.62 for each performance-week plus a $200 weekly premium

To apply:
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role
  • Please include 3 references

Please Note : All newly hired New York City Center employees must have their final dose and booster of an FDA-authorized or WHO-listed COVID-19 vaccine and provide proof of such to begin employment at any time after September 17, 2021. Unless a reasonable accommodation on the following limited bases is granted, City Center will consider accommodation requests from individuals who cannot receive a COVID-19 vaccination due to an underlying medical condition or sincerely held religious beliefs on a case-by-case basis in accordance with City Center's policies as well as federal, state, and local laws. Supporting documentation may be requested.


SHIFT: Various Shifts

RATE OF PAY: Pay rate of $749.62 for each performance-week plus a $200 weekly premium



OPEN DATE: 1/18/2023

ABOUT THE ORGANIZATION: New York City Center has played a defining role in the cultural life of the city since 1943-making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center's dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.


Posted: 2023-01-18 Expires: 2023-02-19

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Head Usher

New York, NY 10019

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