12 days old

Guest Service Representative

The United Center
Chicago, IL 60612
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  • Job Code
    160556396

United Center and Guaranteed Rate Field Guest Service Representative

Department: Guest Services

Position Title: Guest Service Representative

Reports To: Team Leader/Manager

Pay/Benefits: $15.50/hr

Location: United Center & Guaranteed Rate Field, Chicago

In support of the health and safety of our organization, the United Center, and recent NBA and NHL league directives, all At Your Service Team Members will be required to submit proof of being fully vaccinated to work at the United Center, with limited exceptions as may be required by law.

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General Responsibilities:

Provide each guest with a safe, comfortable and enjoyable environment to view events through knowledge of available guest services and facility familiarization.

Specific Duties:

Maintain a fun, friendly, and safe environment in assigned sections

Greet guests as they enter the arena with a smile; along with impart guest information

Impart guest information and direction

Assist guest with disabilities to section/seat and who request wheelchair escort

Maintain pleasant, friendly and professional demeanor with guests and staff at all times

Responsible for ticket scanning and ensuring all guest have proper tickets or credentials

Provide accurate directions to the various areas in the facility, (i.e. clubs, suites, arena services)

Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels

Document incidents and notify supervisors regarding issues that may require further attention

Effectively and calmly interacts with irritated or emotional guests and employees

Perform other duties assigned

Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Experience:

The individual must be outgoing, positive and able to work well with large groups of people

Education:

High School education

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires ability to stand for 3 quarters () of shift. The use of hands, stooping, kneeling or reaching with hands may be required during shift. There may be lifting up to 10 pounds. Vision requirements: color and the ability to focus. Team member are expected to fully perform the essential functions of the job.

The individual is required to walk up and down several stairs throughout the duration of the event. The individual may be required to work near moving mechanical parts, work in high, precarious places or work in outdoor weather conditions.

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing in place
  • Sanitizing, disinfecting, and cleaning procedures in place
  • COVID-19 screening survey before each shift

Note:

Team Member must be 16 years of age or older

Must have availability to work evening, weekends and holidays

Average hours will not exceed 20 hours per week

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PI160556396

Posted: 2022-01-10 Expires: 2022-02-11

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Guest Service Representative

The United Center
Chicago, IL 60612

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