23 days old

Fraud Security Services Coordinator

Sterling Bank & Trust
San Francisco, CA 94102
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Sterling Bank & Trust



The Fraud & Security Services Coordinator assists with the management of physical security for Sterling Bank facilities. They will assist in integrating with third party providers and establishing security monitoring and reporting for the organization. Also, will assist with other Security and Fraud monitoring services as needed.

Essential Duties and Functions: (include but are not limited to)
  • Coordination of services with third party vendors for implementation, monitoring, and maintenance of security equipment & applications.
  • Liaison with local authorities for responding to real time security issues at local Sterling facilities.
  • Gathers information regarding legal requests for security data (i.e. video, or monitoring data).
  • Works with local team members to ensure facility security issues are tracked and resolved.
  • Ensuring that security tools remain consistent, and compliant with established standards.
  • Daily Alert Monitoring (i.e. Online Banking Alerts)
  • Backup to Security Officer in their absence.
  • After hours emergency contact for security issues.
Key Competencies:
  • Fraud & Security Knowledge: Above average level of fraud and security banking operations knowledge; a solid understanding of business processes related to banking payment service channels.
  • Communication: Excellent verbal and written communication skills (i.e. email, internal IM, and telephonic).
  • Accountability: Follows through on daily tasks and takes ownership for assigned projects, work and other duties.
  • Teamwork: Works to build positive and collaborative relationships both inside and outside the department to meet stated goals. Able to receive and provide feedback to and from others while helping others feel valued, and appreciated.
  • Organization and Planning: Pays attention to all details and aspects of a job or process to avoid sub-standard outputs.Stays focused while using time and resources effectively to ensure that work is completed efficiently.
Confidentiality: Maintains confidentiality of information pertaining to Sterling, its team members, business operations, people practices and community member information.

An EOE employer, including disability/vets

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

POSITION REQUIREMENTS: Required Experience and Education
  • High School Diploma or equivalent GED or equivalent experience.
  • 3 or more years of experience in bank fraud operations.
  • 2 or more years of experience in physical security management of all aspects of banking operations.

Preferred Experience and Education
  • Associates degree or higher in general business or security related equivalent experience.
  • 5 or more years of experience in bank fraud operations.
  • 3 or more years of experience in physical security management of all aspects of banking operations.



Physical Demands

While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and stand for long periods of time. The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

Generally works in an office and/or remote environment buy may occasionally be required to perform job duties outside of the typical office setting. Team Member will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.

***The above statements reflect the general details necessary to describe the principal functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities. ***


REQ NUMBER: RET-22-00038

LOCATION: San Francisco Area

ABOUT THE ORGANIZATION: Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.

EOE STATEMENT: Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.


Posted: 2022-09-14 Expires: 2022-10-16

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Fraud Security Services Coordinator

Sterling Bank & Trust
San Francisco, CA 94102

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