The Floating Supervisor assists multiple branches in ensuring excellent customer service and assists with effective branch operations through comprehension of and compliance with proper bank procedures.

ESSENTIAL RESPONSIBILITIES

• Operates as Supervisor for several branches, as assigned.
• Assists the branch in any capacity to ensure superior customer service. Serves in any position necessary and performs all required duties as necessary.
• Provides a wide variety of customer services, including opening accounts and exploring customer needs, as well as suggesting products and services that will best meet them
• Serves and gratifies customers while accurately processing a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
• May assist the Branch ordering vault cash, counting and bagging loose coin, balancing vault. Understands and honors dual control requirements for cash, vaults and ATMs. May open and close branch office
• Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
• Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
• Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been addressed.
• Takes personal initiative and is a positive example for others to emulate.
• Depending on location, may assist customers with safe deposit boxes
• Uses technology proficiently. Assists customers with technology inquiries regarding mobile and online banking applications.
• Actively participates in the Bank's customer needs based sales program, both as an individual and a team player.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required.

COMPETENCIES

• Customer Service Exceptional customer-focused skills to manage difficult and complicated situations; responding promptly to customer needs, responds to request for service and assistance
• Communication Ability to interact brilliantly with customers, colleagues, and public
• Professionalism Upholds a consistent professional appearance and demeanor
• Technology Ability to master required system applications

SUPERVISORY SCOPE

• 0-6 Direct Reports

QUALIFICATIONS

Education and and/or Experience

• High School Diploma/GED
• Two to three years banking experience in a Teller role and previous Customer Service Representative experience
• Previous customer service and cash handling experience preferred.
• Ability to maintain confidentiality; with tact and diplomacy.

Physical Requirements

• Prolonged Standing
• Ability to lift and carry up to 25 pounds on an occasional basis.

PI208353019