1+ months

Financial Benefits Manager, 401(k)

New York, NY 10011
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Who We Are

At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, wed love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, youll fit right in.

Who You Are

The Financial Benefits Manager, 401(k) on the Risk & Insurance team will manage the success of our 401(k) Operations team, help the team grow through analyzing ticketing trends, overseeing day to day operational tasks and projects and identifying room for improvement, and work with our Vendors, Product, Engineering, Finance, Customer support teams and Sales teams to provide new and existing customers with an incredible Benefits experience.

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions that leave a practical and emotional impact on customers? Justworks has just the right opportunity for you!

Your Success Profile

What You Will Work On

  • Manage a team responsible for resolving financial benefit related issues for Justworks members and customers.
  • Establish and enforce service level agreement (SLA) between Benefits Operations and Customer Success for issue and inquiry resolution
  • Manage high level financial issues with vendor
  • Audit individual customer support tickets to evaluate quality and timeliness of responses
  • Forecast and plan future ticket volume and program growth to allow for volume of inquiries to scale with Justworks growth
  • Oversee quarterly and yearly plan audits
  • Oversee operational implementation of product related projects
  • Maintain working relationship between Benefits Operations and Customer Support through regular check-ins and other established communications channels
  • Work cross functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products.
  • Maintain internal resource center regarding the Justworks 401(k) benefit offering
  • Inform stakeholders of changes to benefit offerings and/or relevant processes and procedures
  • Monitor support tickets in order to identify trends in benefit inquiries/issues
  • Recommend and execute improvements to both customer facing and vendor facing processes
  • Manage and maintain documentation on internal controls to ensure SOX compliance
  • Performs other related duties as assigned

How You Will Do Your Work

As a Financial Benefits Manager, 401(k), how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. Youre curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. Youre honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: Everything should be made as simple as possible, but no simpler.


  • Minimum of 5+ years of experience in operations, onboarding role or customer service related field required
  • Minimum of 2 years of people and team management experience required
  • Knowledge of 401(k) strongly preferred
  • QKA, RPF certification, or equivalent strongly preferred
  • Strong written and verbal communication skills
  • Extremely detail-oriented with great time management skills
  • Experience working collaboratively
  • Experience working in a fast-paced, data-driven environment
  • Strong critical thinking skills
  • Experience with ticket management systems and workflows required
  • Knowledge of SQL and Excel required
  • Vendor management experience required
  • Strong project management and execution skills
  • You like working with people and helping others solve problems
  • You enjoy entrepreneurial environments and want to help build something meaningful
  • Some travel required

#LI-Hybrid #LI-JM1

Please Note: We believe Justworks has a responsibility to support efforts to get as many people vaccinated as possible. Were committed to safeguarding the well-being of our employees, their families and the broader community from the risks associated with COVID-19. Because this position requires onsite work, this position will require the successful candidate to show proof of vaccination against COVID-19. As an equal opportunity employer, Justworks will provide reasonable accommodation to those individuals who are unable to be vaccinated in accordance with its obligations pursuant to applicable federal, state, provincial, and local law.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Our DEI Commitment


Posted: 2022-07-15 Expires: 2022-08-16

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Financial Benefits Manager, 401(k)

New York, NY 10011

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