1+ months

Family Life Coach/Family Strengthening Manager

Catholic Charities of Central Colorado, Inc.
Colorado Springs, CO 80903
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The Family Life Coach provides voluntary comprehensive, coordinated case management services to families experiencing instability. The Life Coach will offer education and support services to parents, using strength-based practices. Responsibilities include conducting initial and follow-up assessments; working cooperatively with other agencies to link families to financial services and community resources that meet the parents' expressed needs; and providing direct services and accurate data entry to track and record contacts. Flexible schedule required as this position will work occasional evenings and weekends as needed. In addition, this position will provide case management support when needed to families experiencing economic or family instability, including homelessness through both the Family Strengthening (FS) and Family Mentor Alliance (FMA) programs; and crisis stabilization support and emergency intake coverage when lead staff in this program area are unavailable.

Essential Duties/Responsibilities

  • Engage and interview families for program enrollment and provide needs assessment using the CFSA2. Offer case management services and follow-up contacts to assess goal attainment and need for further referrals. Manage a case load of 10-14 families at a time.
  • Follow-up contacts to assess goal attainment and need for further referrals and providing resources that may not be available in the community such as financial planning, parenting skills, and communication skills.
  • Develop effective case plans for families regarding parenting skills, family barriers and challenges, economic stressors, parent/child relationships, and/or community connectedness. Promote protective factors to families to ensure child safety. Participate in ongoing trainings and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care.
  • Provide advocacy to entities involved with families, based on family needs.
  • Maintain accurate reports and databases of client demographics and services provided for clients.
  • Liaison between internal programs and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
  • Collect, manage, and report on all data related to clients served including relevant data entry systems and maintain thorough, accurate, and reliable program statistics and reports.
  • Continuing education is required to enhance the effectiveness of the programs. Participate in available trainings and remain current on homelessness, poverty, and related issues.
  • Supervision: Participate in hiring decisions for Family Strengthening/Life Coach staff. Provide regular supervision to assigned staff. Complete performance evaluations on staff reports that include any disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership. Participate in Family Connections management team meetings, planning, and decisions.
  • Assist staff in client intake, brief case management, referrals, and data entry.
  • Provide emergency service supervision to Life Coaches in all programs including oversight in data entry and oversight and regular review of emergency services procedures and processes.
  • Review and assign requests and needs from families that come through Info and Emergency Services emails.


  • Master's degree in human services, social work or related field preferred.
  • Minimum of Bachelor's degree and 2+ years related experience including supervisory.
  • Two years of full-time experience working with direct client/family interaction.


  • Work ethic that exemplifies enthusiasm, teamwork, and self-motivation.
  • Strong interpersonal and human relations skills with flexibility, adaptability and ability to multi-task.
  • Good computer skills, including word processing and ability and to learn Salesforce & ETO databases.
  • Knowledge of family dynamics, systems theory, domestic violence, and social work theory/practice.
  • Ability to engage, foster, and maintain effective working relationships with a broad variety of families.
  • Knowledgeable and understanding of Trauma Informed Care principles/practices and Motivational Interviewing, and/or will take initiative toward self-directed learning of these.
  • Ability to use a Family Development approach strengthening families and building support systems.
  • Knowledge of child development and strength-based family support practices and ability to use these practices when working with families and co-workers.
  • Knowledge of social issues such as poverty, gender bias, domestic violence, alcohol and other drug abuse, child maltreatment prevention, cultural and racial diversity, inclusion and equity, etc.
  • Knowledge of community resources and systems.
  • Ability to demonstrate commitment to developing community members' potential, prosperity, and protection with demonstrated understanding of cultural awareness.


  • Bilingual English/Spanish preferred.
  • Transportation and valid driver's license required.
  • Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
  • Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
  • Ability and willingness to work within the established structure of Catholic Charities.
  • Occasional evenings and weekends are required to accommodate meetings and special events.


  • $39,099 Annual Salary

Position Classification

  • Exempt
  • Full Time: 40 hours per week
  • Schedule: Monday - Friday 8:00 am - 5:00 pm


  • FT Eligible Package: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off

Equal Employment Opportunity

Catholic Charities of Central Colorado is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable federal, state or local law. Applicants and employees need not be Catholic. However all employees are governed by Canon Law or the teachings of the Catholic Church.

Posted: 2021-03-09 Expires: 2021-04-10

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Family Life Coach/Family Strengthening Manager

Catholic Charities of Central Colorado, Inc.
Colorado Springs, CO 80903

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