20 days old

Family Life Coach/Emergency Intake

Catholic Charities of Central Colorado, Inc.
Colorado Springs, CO 80903
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To further the spiritual and religious mission of the Catholic Church's call to minister to the poor and vulnerable, the Family Life Coach/Emergency Intake, using strength-based practices, provides voluntary comprehensive, coordinated case management services to families experiencing instability. Responsibilities include conducting intake and initial/follow-up assessments; working cooperatively with other agencies to link families to financial services and community resources that meet the parents' expressed needs; and providing direct services, including supporting the Family Mentor Alliance (FMA) program when appropriate; and accurate data entry to track and record contacts. Ability to work with immigrant populations and assist with both English and Spanish-speaking clients while screening for emergency services and supporting homelessness prevention efforts. Flexible schedule required for occasional evenings/weekends as needed.

Essential Duties

  • Conduct intake screenings and assessments for families who are seeking homeless prevention supports in order to maintain current housing situation.
  • Provide emergency case management efforts to include intake, initial needs assessments, and financial assistance funds for eligible clients as assigned by the Family Connections Director. Work in conjunction with VISTA to support childcare voucher program as needed.
  • Engage and interview families for program enrollment and provide needs assessment using the CFSA 2.0 for case management services. Manage a case load of 10-16 families dependent upon program enrollment and family engagement.
  • Follow-up contacts to assess goal attainment and need for further referrals and providing resources such as financial planning, parenting skills, and communication skills.
  • Develop effective case plans for families regarding parenting skills, family barriers and challenges, economic stressors, parent/child relationships, and/or community connectedness. Participate in ongoing trainings and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care.
  • Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities.
  • Liaison between internal programs and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
  • Collect, manage and report on all data related to clients served including relevant data entry systems and maintain thorough, accurate, and reliable program statistics, demographics, and reports.
  • Continuing education is required to enhance the effectiveness of the programs. Participate in available trainings and remain current on homelessness, poverty, and related issues.


  • Detail oriented with good computer skills, including word processing/learning databases.
  • Knowledge of family dynamics, systems theory, domestic violence, and social work theory/practice.
  • Ability to engage, foster, and maintain effective working relationships with broad variety of families.
  • Knowledgeable and understanding of Trauma Informed Care principles/practices and Motivational Interviewing, and/or will take initiative toward self-directed learning of these.
  • Knowledge of child development and strength-based family support practices and ability to use these practices when working with families and co-workers.
  • Knowledge of social issues such as poverty, gender bias, domestic violence, alcohol and other drug abuse, child maltreatment prevention, cultural diversity, etc.
  • Knowledge of community resources and systems.

Work Environment

  • A majority of the assigned duties are performed in an office environment.
  • The employee is subject to both inside and outside environmental conditions.
  • Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

  • Associates degree in Social Work, Human Services, Psychology or related field and two to four years of full-time experience working with direct client/family interaction
  • Bachelor's degree in Human Services, Social Work, Psychology or related field preferred along with one year full-time experience working with direct client/family interaction.
  • Knowledge of Human Services agencies in the area.
  • Advanced proficiency in Spanish and fluency in English (verbal and written) required.
  • Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
  • Work ethic that exemplifies enthusiasm, teamwork, and self-motivation.
  • Strong interpersonal and human relations skills with flexibility and adaptability.
  • Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
  • Demonstrated self-starter and ability to work independently, efficiently, effectively, and multitask in a fast-paced environment.
  • Ability and willingness to work within the established structure of Catholic Charities a Family Development approach strengthening families and building support systems.
  • Ability to demonstrate commitment to developing community members' potential, prosperity and protection with demonstrated understanding of cultural awareness.
  • Fingerprint and background clearance required.
  • Occasional evenings and weekends are required to accommodate meetings and special events.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.


$ 32,272 - $34,320 DOE

Position Classification


Full Time: 40 hours per week

Schedule: Monday - Friday 8:00 am - 5:00 pm


FT Eligible Package: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off

Equal Employment Opportunity

Catholic Charities of Central Colorado is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable federal, state or local law. Applicants and employees need not be Catholic. However all employees are governed by Canon Law or the teachings of the Catholic Church.


Posted: 2021-06-04 Expires: 2021-07-06

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Family Life Coach/Emergency Intake

Catholic Charities of Central Colorado, Inc.
Colorado Springs, CO 80903

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